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American (Traditional) >
Posted by Christine on 07/01/2012
I've been here before and it has been fine, but today I had the worst restaurant experience of my life and felt it necessary to share. We went for brunch on a Sunday and there were only three tables...the place was nearly empty. We were promptly seated and went to place our drink order. When someone in our party ordered decaf, we got a very snide condescending response about how they didn't have decaf. Fine. No big deal. Our drinks are served and we place our food order. Fast forward nearly an hour....our waiter has never come to check on us and the two other tables who arrived after us have already been served and are nearly finished. We see another employee passing by and ask him to check on our order. A few minutes later our waiter shows up to tell us he never gave our order to the kitchen. Are you kidding? Not only that, he is not apologetic but rather combative. "what do you wanna do? You tell me. I'll take something off your bill. Do you want to leave?" we are completely turned off but decide to stay because we are all hungry and know we will have a wait anywhere else at this point. I'm nearly finished with my iced coffee at this point and I see something clear and shiny, but all the ice has melted. I stick a spoon in and fish out a huge piece of plastic. We're done. Still no apology- he just tells the kitchen to cancel our order. Add to that no ac on a 90 degree day, a C rating from the board of health and I will never return.
Posted by James on 07/01/2012
Friendly waitstaff and good food. I go almost every day for coffee and a pastry and for food on the weekends. The service model is a little different- one waiter is not specifically assigned to your table, rather multiple servers take your order, deliver food and bring you your check. Maybe thats why other reviews have complained about the service? Its very casual so I don't think its unusual to go to the counter to order or pay my bill. It would be nice to have some AC in the summer.
Posted by Michael on 06/14/2012
I arrived there expecting to receive standard service, nothing out of the norm. I really do not understand why the waiters we not friendly and super slow to take care of my order even tough the place was not packed. The manager was also there but he seems to be the one that needs to be first trained about good customer service.
Posted by jennifer on 06/09/2012
The waitress literally took 10 minutes to give us the menu, then after we were served the waitress never asked if we needed anything else. Also, the waiter took 10 minutes to bring us the check. There was only five more customers and four waiters. How can the service be so poor?
Posted by Erik on 12/18/2011
This is one of my favorite places to go to! I don't know if the bad reviews came from other competing restaurants but they don't make sense to me. I go there often, the food is great, amazing even, the portions are actually big! I leave that place stuffed all the time. The prices are reasonable for all the food u get! I'm sure all restaurants has their mistakes from time to time, no ones perfect, but to write a negative review after one experience is ridiculous! Like I said, I go there regularly and I'm actually heading there now, and they alway have great service!
Posted by Alice on 02/26/2011
Nobody expects a waitress in Williamsburg to be 100% on her game on a Saturday morning but I find it a little absurd that ours forgot about us completely. It was a good 45 minutes between the time we were seated and when we actually started eating, and after we finished I was hungry again by the time she brought out our check. Don't drink your coffee too fast, you won't get a refill. Order eggs sunny-side-up and you'll be lucky if they don't run right off your plate. If you go, I suggest sitting at a table near the front, preferably within reaching distance of the kitchen, as you might have to reach for the food yourself.
Posted by Anonymous on 08/17/2008
I was pleasantly surprised by this place. The prices were low, the food was bountiful and not that bad, and the service is so friendly. The delivery is always punctual (except on weekend brunch hours which is normal), and I would probably go there more often if it wasn't more than a casual walk for me. But this place is definitely my go to take out place for traditional fare.