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Posted by loyal customer on 05/01/2011
I have been ordering from wichcraft for over a year. i love the food and its easy and they have a website. however every two to three times i order, there is a time when the food does not show up or it takes over an hour. I have been waiting exactly one hour for my order that has yet to arrive. i have been on hold for 10 minutes because there is no way to contact the restaurant! the customer is service is poor, the service is spotty don't order from here - they suck.
Posted by dma on 09/21/2010
waited over an hour, food never came, called 3 times. Food never came.
Posted by n2k1g2 on 02/10/2010
As someone who works a block away, 'wichcraft appeals to me. It's close and the food is pretty good, which is what I ask for in a lunch spot... Too bad this place has the WORST service ever. I've gone there several times and I've never waited less than 20 minutes - no exaggeration. One time, we literally waited about 50 minutes. For a sandwich. Needless to say, my co-worker and I always write it off as a NYC lunch problem. But today may be the last straw for me. It was a 'snow day' in New York and we figured it would be empty and our wait would be reasonable. Well, we were 50% right on that and I'm sure you know which part I'm talking about. There was one other person in there and it still took 20 minutes (for 2 grilled cheeses and 2 cups of soup). When we finally made it back to our office, both of us had received the wrong soup. Seriously. I went to the website in search of a 'Comments' section on which to leave this rant, but no such luck. I will tell you what I DID find though... "Our cold sandwiches and baked goods are a delicious and quick option for someone on the go; those with a few minutes to spare might try a hot or pressed sandwich – it will be cooked to order in about 8 minutes." 8 minutes?!? LIES. Sorry 'wichcraft, you've struck out.
Posted by anonymous on 01/31/2010
I have eaten at almost all of the wichcraft locations and this one by far is the most cozy; the staff is well-trained, very nice and ready to help. This location has dinner and should not be missed! everything is really well priced as is the wine. They are even willing to make their sandwiches on greens! Their ice cream sandwiches are a little hidden, but are incredible! I highly recommend.
Posted by Anonymous on 04/29/2008
trying to place an order for delivery is a hellish experience...they have a phone system that gives you the runaround and tries to send you to their website. I've been on hold for seven minutes now and it's not the first time. the food's good but pricey, the staff is friendly and accomodating, but it seems like they don't want to take phone orders. If you're busy at your desk, getting delivery is not an easy score. They might as well not publish their phone number.
Posted by Anonymous on 12/10/2007
Not very good size portions.... if you got alot of money to spend its worthwhile
Posted by LunchHound on 11/12/2007
I began going to 'wichcraft when it first open on 19th street. I thought the atmosphere, people and food were great. There new outpost is better than the original. The staff is welcoming, the place is busy and the food is excellent. The wait can get a bit long, but I order online and have it waiting for me when I get there.