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Posted by statsman on 08/14/2012
The food is good, however the delivery is extremely slow,and most times, the delivery person forgets an item or two. Also, the store calls and says your food has arrived, but the delivery person has yet to leave the store-so you end up standing around waiting for the delivery person...for these reasons, we stopped ordering from wichcraft.
Posted by kitschnfetish on 07/07/2011
I'm not sure how Mr. Colicchio gets away w/judging others when his food is extremely subpar and the delivery is well over an hour and half and the guy rings wrong bell and pisses off my neighbor (I checked twice on info to assure that wouldn't happen. ) also arrives sans change and refuses to leave me a receipt. I doubt my "warm" sandwich was ever warm and the fruit salad is a joke as is the experience.
Posted by PS on 02/04/2010
The sandwiches are fine, but there are not a lot of choices. If you want a place to get a coffee and to catch up with someone with relative quiet, this is it. At 3 PM, all coffees are half priced and that is when the place really fills up.
Posted by Matthew on 09/07/2009
Generally, 'wichcraft lingers among the city's better fast(er) lunch options. My biggest gripe is with the service. On a recent visit, I asked whether one of the soups was vegetarian. I was told that it was. After a few spoonfuls, I noticed what appeared to be meat chunks in the soup. It was verified by my dining companion as meat. I told the folks at the counter and was assured that it wasn't meat. When pressed, I was told that it was instead garlic. I know what garlic looks and tastes like. I was offered something else in exchange at no charge. The free substitute was nice, but correct information about the soup's ingredients would have been much better. The accidental eating of meat isn't a major issue in the big scheme of things. I was irked, but I got over it. But imagine if the same mistake were made regarding, say, a customer with peanut or nut allergies. Nobody wants a lawsuit on their hands.
Posted by foodlover on 04/30/2009
i love wichcraft. the sandwiches are consistently good, and the service is always kind and helpful. i really love the butter and avocado sandwich. especially when it's toasted... YUM!
Posted by EVgal on 03/03/2009
I am so upset at this store's delivery and customer service. If they say that they will deliver to you in an hour then better add on 2 plus missing foods. This is not once, twice, but 3 times in the last 2 months! Addtionally, their off-site customer service is pretty ingenious... you can't call the store to complain but you get some guy that has no idea of whats going on. He can tell you what the soup of the day is but he can't tell you if you will get your food within the same day. Food is good but their service negates anything good about it. So I feel cheated when I can go somewhere else to get delivery. And I also feel more cheated when they said that they will refund my money but don't. If the quality of their service is any indication... imagine where else they are cutting corners...
Posted by Grrr on 01/27/2009
I love wichcraft, I do. Their food is fresh, I think it's reasonably priced (esp compared to other places in the hood), lots of variety. But their delivery service is not good. I order lunch a few times a week and wait at least 45 minutes every time (that's on a good day). Today I waited over an hour and got a cold "girlled" cheese sandwich -- the cheese was in cold hard chunks that hadnt been melted at all. It's so disappointing and their online setup makes it difficult to actually talk to a person. I want a free meal and free delivery 'wichcraft or I aint ordering again. Tom Colicchio would demand better.