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Generally, 'wichcraft lingers among the city's better fast(er) lunch options. My biggest gripe is with the service. On a recent visit, I asked whether one of the soups was vegetarian. I was told that it was. After a few spoonfuls, I noticed what appeared to be meat chunks in the soup. It was verified by my dining companion as meat. I told the folks at the counter and was assured that it wasn't meat. When pressed, I was told that it was instead garlic. I know what garlic looks and tastes like. I was offered something else in exchange at no charge. The free substitute was nice, but correct information about the soup's ingredients would have been much better. The accidental eating of meat isn't a major issue in the big scheme of things. I was irked, but I got over it. But imagine if the same mistake were made regarding, say, a customer with peanut or nut allergies. Nobody wants a lawsuit on their hands.

i love wichcraft. the sandwiches are consistently good, and the service is always kind and helpful. i really love the butter and avocado sandwich. especially when it's toasted... YUM!

I am so upset at this store's delivery and customer service. If they say that they will deliver to you in an hour then better add on 2 plus missing foods. This is not once, twice, but 3 times in the last 2 months! Addtionally, their off-site customer service is pretty ingenious... you can't call the store to complain but you get some guy that has no idea of whats going on. He can tell you what the soup of the day is but he can't tell you if you will get your food within the same day. Food is good but their service negates anything good about it. So I feel cheated when I can go somewhere else to get delivery. And I also feel more cheated when they said that they will refund my money but don't. If the quality of their service is any indication... imagine where else they are cutting corners...

I love wichcraft, I do. Their food is fresh, I think it's reasonably priced (esp compared to other places in the hood), lots of variety. But their delivery service is not good. I order lunch a few times a week and wait at least 45 minutes every time (that's on a good day). Today I waited over an hour and got a cold "girlled" cheese sandwich -- the cheese was in cold hard chunks that hadnt been melted at all. It's so disappointing and their online setup makes it difficult to actually talk to a person. I want a free meal and free delivery 'wichcraft or I aint ordering again. Tom Colicchio would demand better.

I had the pork loin sandwich. Although the menu stated the sandwich had jalapenos, the cabbage on it also had soem sort of fire to it. The sandwich was so painfully spicy it obliterated all the other flavors. I settled for the pork by default because the menu was so limited in the first place that it was hard to choose. Mangia, in the financial district is a much better sandwich choice, but closed on weekends, unfortunately.

I wholeheartedly agree with the Uneven Quality comment. I used to get the slow roasted pork all the time, but lately I've been getting charred buns and thoroughly dry pork. The grilled sandwiches tend to come out burnt, and I just had the tuna sandwich that seems as if the tuna's been served un-thawed from a freezer on couple-day-old stale bread. Spare yourself the inconsistency and go elsewhere.

I've been ordering from wichcraft several times per week for a while. I appreciate the high quality ingredients and interesting combinations. I always thought that the price was reasonable given the ingredients. Lately, the quality has been really uneven -- burning toast, forgetting to toast the bread, leaving out key ingredients, putting on way too much of something. It's a great concept but I won't order from them again until they get their act together.