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Village/ W Village >
American (Traditional) >
Posted by Emily on 02/02/2011
A weekly must for us!
Posted by Jopur on 03/29/2010
I agree with the fact that delivery can be slow, but westville is by far my favorite restaurant in the west village. Almost everything on the menu is amazing, and I LIVE for the veggie burger. You might have to wait 30-45 for your food, but its definitely worth it.
Posted by Dori_Ike on 03/22/2010
I have ordered twice for delivery. Both times the service was great and the food was delicious.
Posted by misterh on 02/17/2010
I completely agree with the previous poster. After waiting for an hour for my most recent delivery, which included a total of three phone calls, I too have given up. The last time they sent an incomplete order. They offer no apology and are rude.
Posted by anonymous on 01/13/2010
Have been eating at and ordering from Westville for years (8+) and have finally given up... The staff taking calls cannot handle the the orders or give accurate estimates on delivery timing. 1/2 hour stated delivery typically delivers in 1 hour... Sometimes longer! They are completely unapologetic. I guess they don't change their ways because (formerly) loyal customers like myself continue to put up with the bad service... No more.
Posted by anonymous on 09/07/2009
"One of those changes being the attitude. No matter how nice I am on the phone I have gotten it from the voice on the other end the last four times I ordered. As if I'm the jerk for wanting my food in a timely manner." I just wanted to chime in and agree with this and the other posts. I've ordered delivery from lots of super-busy restaurants and had very nice service--Westville's level of meanness and ineptitude at the managerial level is unusual. The last (and final) time I ordered delivery, more than a year ago now, when I called 2 hours after my food was supposed to arrive, they said the delivery guy had already come and no one had answered my buzzer. Which--impossible. It was working. It turned out that the delivery guy had gone to the wrong address, called my phone, and when I didn't pick up left no message (I work at home and was on another call.) I'd already paid by credit. And the deliveries are always so slow and late from Westville that I just assumed the food would come eventually, or I would've called earlier. I had them read me the address they had for me and I'd given them the right one. It was their error. And I was trying to be nice, friendly, polite, calm...but the guy on the phone was still enormously rude and nasty. He never once apologized, even in passing!! The guy barked, "Well, you should pick up your cell phone." (It wasn't a cell, it was my landline, and they could've left a brief message. OR double check the address, which would have gotten me the food. OR, even if I am a moron not worthy of being spoken to like a human being, been polite anyway.) They finally sent the guy back with my bag of old, cold, soggy, ruined food (ugh, cold wet fries) that had spilled and leaked through. They charged me in full. The error of messing up an address is totally forgivable...it's not like the delivery guy did it on purpose. BUT the rudeness of the guy at the restaurant was a total dealbreaker! I never ordered from there again. Not when there are so many places in the W. Village where the delivery is prompt and super-friendly, and the rare time I've had a problem someone's apologized profusely and offered to comp the next order.
Posted by Anne on 05/07/2009
This was my first time ordering for my office and we weren't told when we ordering, nor did it say on the menu or website that there would be a 10% service charge. Our food came, but was the wrong order, so the delivery guy had to go back and get the correct food. I saw the bill before he left and saw the ridiculous sum and called to find out why it was so much. The woman told me it was company policy. So when I said I should have been informed of this when I ordered she said, "What, you don't want to tip the delivery guy?" Isn't the tip supposed to be at my discretion? If you plan on ordering from here, ask questions first.