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East Village/ LES >
American (Traditional) >
Posted by Chris C on 12/11/2008
In tough economic times, I think it's really important to please your customers and earn their loyalty. While I will say I think the food at Westville East IS incredible, and the servers and bartenders are always very friendly and kind, they have left a bad taste in my mouth with their delivery service, and I will not be returning...My last 3 take out orders have been wrong, and I have said nothing. But today I felt like correcting this. I ordered a Veggie Burger with tomato and lettuce, fries and a salad. I did not receive the tomato and lettuce and the fries were missing as well. The delivery guy seemed reluctant to fix this (apparently 5 bucks on 13 is not enough), so I marched down the block to do it myself. The young man who took my order on the phone not only got in my face, but also made me feel like a complete moron by asking me whether I wanted a $2 salad or $6 salad... he didn't ask during the rushed phone order, but had he, I could easily have specified. The manager then pulled him aside and I could hear them arguing. Great. I chalked this all up to miscommunication, got it fixed and headed back home. When I checked to see if the lettuce and tomato was on the burger, I didn't see it, so I turned around, and took the order back. I was pretty annoyed, dropped the food and left. I got a voicemail a few minutes later from the manager saying it was exactly as I ordered it and the L&T had been placed on the side - apparently on top of the salad. So I "got exactly what I wanted". My bad. Here's the thing Westville - When money is tight for many people, when there are many other great and affordable East Village choices, and when your burgers easily run over ten bucks, I shouldn't have to wonder whether or not you will get the order right the first time (remember my take out orders have been wrong multiple times), and I shouldn't be made to feel like some lower being because I want what I ask for. I was happy to pay extra for the salad. The dill dressing is worth it!
Posted by Confused on 10/24/2008
This place is delicious but can never get an order out the door correctly and the specials on their website are always 24-48 hours out of date. Where's the "management"? Get it together Westville and you'll be better off.
Posted by hungy! on 10/18/2008
would really like to eat here but apparently this resturant on Aveneu A will not deliver 3 blocks away to Avenue D without a minimum $40 order. They say Ave C is the cuttoff - strange since there is only one block left to manhattan anyway. Considering they seem to deliver to an address between C and D without any real issue, this seems highly suspect. In their defense, they are not the only resturant that has adopted delivery policies that exclude avenue D but that doesn't fill my stomach.
Posted by Anonymous on 10/08/2008
The burgers are amazing, the food is so fresh, the servers are so nice. the sides are the most unique. Artichoke and parmesan are my fav.
Posted by neighborhood local on 10/06/2008
Cheeseburger delivery tonite. Service was fast, burgers were great, no complaints.
Posted by anonymous on 09/06/2008
this place is great...honest, fresh, hearty food (you can even your own market veggie plate!)... laid-back, inviting atmosphere...friendly staff... what more could you want? my only complaint... what happened to the sweet knockout waitress who used to work there? come back to westville!
Posted by dwillington on 09/05/2008
The burger is good. I really like this place for brunch, have been like 5 times and never disappointed by either service or food.