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East Village/ LES >
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Posted by anonymous on 05/08/2011
The now very popular Westville East has made the willing slide into smarmy customer disrespect. My experience over the phone today for delivery was the last straw in a series of "no, you can't order that at this time of day" responses. I asked for an item which was delivered for the last three years at this time of day but was told I NEVER could get that in the afternoon. More and more often the service has been flip and snotty with a sincere take it or leave it attitude. The quality of the food has also declined with oil soaked fries and "what is it" chicken strips. Success has spoiled this child star.
Posted by Anonymous on 01/27/2011
Westville East has become my personal chef. I've actually never dined in the actual restaurant but I order from them at least 3 times a week. The food is always great and they are so fast. I don't know why the last reviewer said they are slow for delivery but we usually receive our order in 20 minutes. Just in time for me to settle in from the office and relax before dinner is served. LOVE Westville.
Posted by outraged on 01/24/2011
I'd been ordering from them for years, a completely loyal customer, despite their awful delivery service. i literally have never written a review but had to in this case. The other night their attitude sunk to a new low. I ordered a scallop dish that was supposed to have a sauce with it. What I received: 3 scallops! on a bed of dusty, bone dry couscous. where was the 'sauce' they'd promised? how could they send out a nearly $20 dish with 3 scallops? i inquired and they told me to 'save' the dish so they could pick it up and apparently admire their handiwork. I thought that was slightly classless but was happy to give it back as it was unedible in that form. problem was their new delivery took an hour and 25 minutes to arrive. i called to protest and they said they were 'losing money'.
Posted by Charles16e on 11/13/2010
Ordered the Chef 's Special from the specials board. Read all the ingredients listed and it looked good to me. When it arrived it included an item that was not listed and that I was extremely allergic to. No prolem we'll replace it right away, said the manager. My brunch buddy kindly waited for my reorder to arrive before digging in. But we waited, and waited, and waited. I told her go ahead ahead, so she nibbled. One empty dish and two empty wine glasses later, my dish had still not arrived. I cancelled the order and left, but they made me pay for the dish I never received. Oh well.
Posted by SR on 11/03/2010
My delivery order was messed up twice in a row on two different occasions. When I called to complain the second time, the manager rudely ordered me to send back the wrong order and offered to either credit me for half the order or send me what I had ordered in the first place. Never again.
Posted by East Village Resident on 09/26/2010
Service always sucks. If you eat there you can not hear dinner conversation because the acoustics suck (it's very loud). The servers are BAD and quite pretentious. If you order by phone, you can have a nice meal at home. But the person taking the order by phone is usually a jerk. The food's good though. They know it. But I think I'm over the abuse for a good meal. I have a grocery around the corner. It has a fruit and veggie aisle.
Posted by EV Foodie on 08/03/2010
For fresh, simple food, this is a great spot. I only have one complaint. I LOVE ALL THE MARKET VEGGIES! PLEAAAAAASE for the love of god, when you deliver, separate the vegetables???? Everything becomes a mess when all 4 vegetable sides in the same box get sloshed around and ends up tasting all the same. I dont' need beet juice and soy sauce from other veggies getting all into my mashed potatoes, making them watery and disgusting. PLEASE!!!!!