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I stay away from this place, even though I work right above the establishment. Its good for fast and convenience, but the phone service is poor a lot of the times. They really don't care. The best part is when you order the food throughout the day price of the food would change. I was charged tax for a bag of chips during lunch hour?!?! I just left the bag of chips on the counter and walked away. I was their customer for about 2 - 3 years. Service has just been going down theh drain.

Mornings and Lunch time are always a massive rush, but that's to be expected for this Midtown West establishment. So what if you don't get "service with a smile?" The employees bust their butts and the food is pretty damn good (and cheap!!) considering it's your morning coffee (which tastes better than any other brand name joint around here, read: Starbux or D&D) and an egg and cheese sandwich or such. The pizza (if ordered by the pie) is REALLY tasty. Be sure to order your bagels and croissants or danishes before 10:30--they run out FAST.

The employees in here bust their bottoms in getting you the food you want, the way you want it! Your in NY, move quickly, be precise and you'll get what you want. Location is clean and always fresh food. Even when I don't get a chance to get there for lunch- I'll place a phone order and BRUNI gets the order right every time. Great spot to grab food and go. If your looking for a business lunch location go to another nearby place.

I get food @ Village 38, but called to order for a change & was very disappointed by the curt, abrupt answers for something that has been gotten before.

The customer service of this deli sucks especially the person who takes the order over the phone.They hired a very unprofessional and uncourteous women.She's very rude and nasty over the phone and cant not be professional enough to apologize for her mistakes. " Customers Are Always Right" She should learn that. Overall the food is good, but the operator spoils the food, your appertite, your mood for eating. If Village 38 wants to continue to have a productive establishment they need to hire someone else. Someone who can handle pressure. If you can't work with people then you need not be there.

I just placed a large phone order and everything went smoothly. The person on the phone was courteous and helpful. I even placed the order on a credit card.

I called this place based on the great reviews. From the service I received over the phone, I decided not to even go ahead with my order. First the guy hung up on me before I was done ordering. Then when I called back he hung up on me after I said I wanted to pay with a credit card. I called back twice and each time he would pick up and then immediately hang up. What a waste of time. From the service I received, I'd be afraid of eating anything to come out of this place.