Hold down Control (PC) or Command (Mac) key + mouseclick to select more than one option
Upper East Side >
Diners & Coffee Shops >
Gracie's Diner (fka Viand)
Posted by Viand on 01/17/2010
I have to second those sighting rudeness. I called for a delivery and got some older guy with an accent - he didn't bother to put the phone close enough to his ear or mouth for him to hear me, yet he barked at me for my "ADDRESS" repeatedly, instead of paying attention. This was the second time this happened - you get the "I can't be bothered attitude" and then your order arrives WRONG because of he's not paying attention and wants to get your order over with. It just happened again minutes ago when I called, so I said "With that attitude I'm calling somewhere else" and hung up. I won't ever be bothering with this place again, and considering how much I order from local diners, it is most definitely their loss.
Posted by Lunchox on 08/03/2009
Decent food, open late, the in restaurant service is not bad, the delivery service on the other hand is lacking. They regularly get orders wrong if you are ordering something that deviates from the menu in the slightest this includes asking for BBQ sauce and things without mayo.
Posted by Anonymous on 12/23/2008
This used to be the place to order from late at night. The burgers were always cooked perfectly and were delicious. The best around. Now the guys that answer the phone are so rude it is ridiculous. They are just jerks. The food is so wrong. The buns were even stale. The burgers weren't cooked correctly and they just task bad. It's a shame but don't bother.
As time has gone by they have steadily raised their prices and lowered the quality of ingredients. Some of the waiters seem to have studied in the Saddam school of rudeness and the service is spotty at best.
Posted by anonymous on 04/29/2008
I agree with some of the other reviews but Viand is one of the best 24 hour places around. Tonight we ordered delivery and the guy who took the order was nice. The order came fast and the price was right for 2 burgers and they were delicious, however I do agree that some of their menu prices are overpriced.
Posted by Ben on 03/11/2008
The waiter was rude, didn't check up on us at any time during the meal, and slapped the check down before I could even order dessert or coffee. The food and burgers have been amazing, but not I noticed they are over priced and the quality has gone down hill. It is however, one of the better 24-hour places in the neighborhood. I jut wouldn't go if somewhere else is open.
Posted by nycgirl4ever on 11/25/2007
Yes the prices have gone up quite a bit since I first started going here, but the only thing that will make a perfect night better is a stop here on your way home. The late night diner eats are great, say hello to Manny and just sit back and enjoy the show.