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Posted by Disgusted. on 07/10/2009
if I'm paying $17. for eggplant parmigiana from a diner, at least this one, I need my head examined. But, I thought I would trust them. I got a plate full of sticky spaghetti with very little dehydrated tomatoe sauce and 3 slices of eggplant which I couldn't taste because of the fried breading, which I requested light-to-none. I called to complain to the manager, who thoroughly didn't get it and offerred me 20% off my next meal. HELLO! And, I had to explain to him why a customer want to feel valued and validated when asing for a dish to be improved, especially at a price even the better Italian restuarants don't charge. I was seriously nauseated from the slop. And, to boot, my "moist and chewy" chocolate cake for dessert was dry. The delivery took twice the amoung of time they specified - no biggie - except they expected me to return the dish and wait for another one if I wasn't satisfied. I spent good time answering the manager's questions, but it was a waste o time, and I think he was more interested in frustrating and torturing his customers than pleasing them. Never again. My meal came to thirty dollars with soda and tip. In this economy, they'd better deliver!
Posted by Sara on 05/06/2009
I can't find a bad word to say about this place. The service is prompt and friendly - and at no point have we felt rushed to eat up and get out-, the food is lovely, I consider the portion sizes to be generous: I have never been able to finish a meal in there but maybe it's because I'm English and used to smaller portions. The mozzerella sticks are some of the best I've ever tasted and the orange soda is addictively tasty. The only flaw I found was the night they ran out of orange soda! And all of it excellent value for money. A brilliant place to eat in the UWS.
Posted by Anonymous on 01/09/2009
I think we were waiting for a table when the below poster was being rushed... New Year's Day on the UWS is not a day you get to linger at your table! We love Viand Cafe, the food is great, service is even better. Our 3 year old loves to come here for breakfast every weekend the neighborhood wouldn't be the same without it!
Posted by west sider on 01/01/2009
selection was great, food was tasty (omelettes and pancakes) and plentiful, waitress was great, atmosphere was great, BUT, they served us quickly and then hinted we should leave after30 minutes. At 35 minutes, the owner stopped by to hint further. At 40 minutes, the busboy refused to bring more coffee and said we had to leave. While we understand the need to rotate tables while it's busy, if we can't even sit to enjoy a conversation for an hour, we might as well go to mcdonalds. Wouldn't go back for that reason alone.
Posted by Repeat Diner on 01/21/2008
This cafe, in the Beacon Hotel, is one of the nicer diners in the city. Food is very fresh, well prepared and service is very fast. The layout is a little odd, and some of the tables are in noisy areas near the kitchen and prep areas. But if you ask, they will move you to another table if one is available. Portions range from big to huge. Omelettes are great. The clientele is primarily local residents, lots of families and only a few tourists. Many are regulars. Nice place for a meal any time, day or night.
Posted by ChaROCK on 11/25/2007
Normally, I order from Viand and receive great food at a fairly quick speed. My go-to meal is the gardenburger with either steamed broccoli or sweet potato fries and I love it. It hits the spot every time. I've eaten at the restaurant a handful of times and the service is pretty good. The staff was friendly and accommodating and the atmosphere was sophisticated and clean. Although I have not eaten at many diners since I'm new to the UWS, I highly recommend Viand Cafe. Three thumbs up.
Posted by Anonymous on 08/27/2007
I ordered the Mediterrean burger with feta cheese, roasted bell peppers, muselin salad and sweet potato fries. I asked for the burger to be well done and it was. They could have eased up on the feta cheese slice (it was huge). The few fries I did have were tasty, but it filled me up quickly. Don't order the fries unless you have more than one person with you. The service was satisfactory, not great. The restaurant could stand a good once over with a mop and broom.