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Murray Hill / Gramercy >
American (New) >
Union Square Cafe
Posted by woocman on 09/27/2010
Used to be our favorite restaurant by far but unforunately the restaurant has become unorganized (from the reservationist to the kitchen) The food was average and we left disappointed. I can't believe I would ever regret spending an evening here but this ship has sailed.
Posted by Foodie on 09/19/2010
I don't usually spend time on reviews; however, after today's experience I had to post something. My husband and I have been going to USQ for the past several years and have noticed that their service has gone downhill. Today we decided to take 5 family members with us for lunch. Appetizers were great as usual. Then the waiter forgot one of the person's entree and by the time it arrived (after reminders to the waiter and the manager) all of ours were already cold. Next when we ordered tea/coffee and desert the waiter forgot to bring another person's coffee and had to be reminded again. And finally, when the dessert arrived the wrong person got the birthday cake with a candle and the birthday person dug her fork in the other person's dessert. Throughout this entire experience we did not receive even one apology. Overall, the waiter never appeared at our table to ask how was the food and on 2 previous visits to this restaurant we received similar apathetic service. It seems that the waiters here expect their 20% tip for just landing the menus on your table. After being patrons for 4 years we will not be returning back to this establishment. Btw, the meat has been getting progressively saltier here also which makes me question the freshness.
Posted by Frank Norris on 05/22/2010
Food in tiny proportions was first-rate. The veal ravioli was marvelous. The two servers were curt and couldn't wait to move us out for the next sitting. Believe it or not, our wine glasses were taken away before we finished the main course. Yes, we had showered, were neatly attired, and caused no trouble whatsoever. We shall never return, despite the splendid ravioli.
Posted by maya on 04/01/2010
Went there for our wedding anniversary. Service was exceptional, trust your waiter, they really know what to recommend. Food was delicious, not a crumb was left on the plates. We had Beef Sirloin Carpaccio and Fried Calamari and split small Gnocchi (piece of haven). And a side order of Sautéed Spinach with Lemon (outstanding). For the main we had lamb chops and scallops. I love lamb, it very difficult to find the right lamb, so usually I am very suspicious ordering it. USC’s lamb I can eat everyday, so good, melts in your mouth. For dessert we shared Warm Dark Chocolate Chip Hazelnut Bread Pudding, very very tasty. I had 3 glasses of red wine; my husband had 3-4 beer. Bill came at $202. One BUT, do not order calamari, It’s not bad, it’s just not a good match with the rest of the menu. Heavy, deep fried and can mess up your appreciation of the rest of the food at USC. I would recommend taking this item of the menu.
Posted by UptownNYCer on 02/28/2010
Is it the recession or efforts at brand extension that have negatively affected the Union Sq. Cafe experience? Dined there this weekend: 1) waitress bristled when we joked we read Meyers' book on service; 2) kitchen was out of 1/3 the specials and 1/3 the appetizers; 3) appetizer of warm garlic potato chips was swimming in a plate of oil; 4) waitress accidentally sprayed neighbors' wine on my back (mgr. gave me coupon for cleaning reimbursement); 5) women's room toilet was backed up and the dirty paper towels overflowed the trash basket and were strewn on the floor. This isn't the same restaurant that wow'ed us when it opened years ago. More benign than Toyota's decline but Union Sq. is definitely coasting on its reputation. What a loss.
Posted by Sunil on 02/08/2010
Totally recommend for service and amazing food!
Posted by cody on 01/15/2010
My fiance and I went to USC for our birthday(s). Having never been there and both of us frequenting most NYCs great restaurants, we figured to give this longstanding establishment a go. I can't really see what all the fuss is about. The food is mediocre at best. We had a mushroom app and gnocchi, both just satisfactory. I had the lambchops, she the cod.....both were nothing to write home about. The food reminds me of a culinary schools first outing sorry to say. The service is adequate but not overbearing, which I prefer anyway. The atmosphere (or lack thereof) which I did read various reviews on was correct; it feels like you are eating in an uptight corporate cafeteria, especially downstairs where the lighting is bright, much nicer upstairs where we were. Not even a couple of glasses of complimentary "bar" sparkling wine was also a bit surprising. All in we will not be going back and for the money (and even less) there are a myriad of better places to go and enjoy the meal and atmosphere.