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The V Spot
Posted by Ralph on 05/02/2015
Always an issue coming here because I adore the food but the service is absolutely horrendous. Most of the time I go there to sit and eat, it seems like it's a chore for the servers or staff to take my order or get me my food. Absolutely stone faces, no smiles, no checking up to see if everything is fine or if I need anything. On several occasions, just left me hanging after I finished eating long ago and I had to get up myself to go to the register and provide payment. And of course not even a mild apology was given. Recently I got some vegan tacos to-go and came to pick up my order only to find out that they accidentally gave my order away to someone else. There's this one white blonde server there who seems to run the show and of course she doesn't even remotely apologize for switching up my order, instead saying it's not her fault personally since another member of the staff caused the mix-up. She told me to wait two minutes but yet 15 minutes later I got my tacos finally. Asked for some extra sauce on the side and made my frustrations clear for having to wait so long, and she said she'd have to charge me for extra sauce since the mix-up wasn't her fault. Just horrendous service overall, but the tacos sure were delicious. So if you're willing to put up with inept and terrible service, go for it because the food is actually good. Most of the poor ratings I see here have to do with the service itself not the food. The management should really do an overhaul and get some new servers and staff, and root out the ones that are clearly detrimental to the V-spot experience.
Posted by New Vegan on 10/17/2014
Today I trudged over there, the weather is forgiving and I felt like dining in. Poor customer service at its best..the disheveled and grouchy female attendant was there. I walked in, she pretended that I was invisible and continued her conversation with another patron.
Posted by New Vegan on 10/06/2014
I recently visited the VSpot since I am new to the Vegan world and my options are limited in Brooklyn. I arrived at the restaurant and the young lady at the counter was standoffish, she looked disheveled and from my calculation she seemed to have more important things to do - attending to someone standing in front of her asking for a table was of secondary importance. The thing that really struck me was when she said to sit anywhere and dismissed our conversation by flicking her hand. In a recovering economy, like that of NY's, having a job 1st of all is a blessing, secondly, having one in the service industry where you are reliant on tips means that you are paid based on how well you appreciate the customer. She should be coached - her presence is 'unkosher' and I went to the VSpot for the kosher experience. Management - please address this. or not, we choose to do it but we don't have too. Appreciate the customers.
Posted by Gail on 05/20/2014
I ordered the kale tostadas appetizer and the quinoa and kale curry main. The tostadas were a little spicy even though I did not get the salsa on them. So when I ordered the main I specifically asked for it to be not at all spicy. The curry was only slightly spicy but the quinoa was pure hot pepper. I'm talking tongue- burning, taste-numbing, face-sweating spicy. I told the waitress and she was unsympathetic. I love vegan, gluten-free food but this spot gets a permanent pass!
Posted by BonnieBelle on 08/26/2013
I'm vsiting for Southern Califonia and missing my staples of good veg Mexican food. My wonderful boyfriend found this place in Park Slope and off we went. Its a nice area, high end, high rent. The restaurant tries to reflect that but doesn't fully succeed. Clean enough, but once you unwrap your silverware to put your napkin in your lap, you are left to put your knife and fork on the bare wooden table, which I didn't appreciate. The menuwas rather appealing, and we orded an appetizer of vegan nachos which were very good. They are nothing compared to the vegan nachos in Real Food Daily back in Sana Monica, butbthey certainly were good and wevdevoured them. Our mains were a Philly Cheese wrap and spinach myshroom tacos. Portions are generous and wevenjoyed every bite of each meal. I had asked for iced tea, made with a regular tea bag but by the end of the meal it had no appeared, though it was on the check. When asked, the server said she had forgotten to bring it out because she put it in the refrigerator to chill a little. I ws given the tea at no charge in a carry-out cup. All in all it was a good experience. While the food is not fancy, its filling and tasty, vegan, and reasonably priced for the generous portions. Complimentary water bottles (probablynfiltered tap but who cares?) on the tables are constantly refilled, the food was delivered to our table in an acceptable amount of time, and the environment in pleasant enough. I will definitey go back.
Posted by anonymous on 07/17/2013
It's a shame this place has such great and varied vegan food but such (consistently) laughably bad service! We will keep going back because it is one of the only vegan restaurants of its kind in our neighborhood (aside from the outstanding Snice) but have simply resigned ourselves to long waits for menus, weird delays in our orders (then missing and wrong parts of the orders), and always an epic flag-down for the check. The owners really have something special here, it's too bad they can't get this piece in place.
Posted by Anonymous on 03/05/2013
Why do I keep giving the V-Spot a chance!? The food is good, but every time I've ordered from the V-Spot 1 of 5 things have happened: it took almost 2hrs to arrive; the order was lost and never arrived; an item was missing; because they were out of something, they substituted my meal to something totally different without calling to ask me; or only part of a dish arrived (1/2 cup of curried kale when I know that in the restaurant it is served in a full bowl. I actually walked down to the restaurant and showed the waiter and he laughed and said, "yeah, no, there should be more." Tonight I ordered from them at 7:50 and at 10:05 it hadn't arrived. I called them and they said they would try to get it out to me but that they closed in 5 minutes. I told them that I thought I should be comped the meal, as you wouldn't make a customer who was in the restaurant pay after waiting more than 2hrs, but they told me they would only be willing to comp a $6 appetizer. I cancelled the order. Laughably poor PR, laughably poor service, laughably poor management. I keep giving them a chance, but this restaurant is poorly managed.