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Posted by Don Mcgillicutty on 01/23/2011
Super loud (to the point where you're screaming at each other), poor service, dry tuna appetizer with odd garnishes, good portion size of steak, but all you tasted was the char (we ordered the filet and the ny strip). Hash browns were pretty good. Service was terrible. Waited 30 minutes for our table (which was reserved a week prior), took 20 minutes for the waiter to take our order, another 20 for our drinks to arrive (at one point, he shouted acroos the dining room and asked us what we ordered again), asked for water 3 times. And expensive! Thank goodness I had a gift card.
Posted by anonymous on 07/28/2010
Food is way too salty. Especially the Grilled calamari- You might need 5 glass of water after. Pizza is so-so, nothing WOW about it. Poor service. Just not worth it.
Posted by Food Lover on 06/06/2010
The food was good. However, when a party of 3 spends nearly $400 on a dinner one would expect the best customer service. We did not receive that at all. Waitstaff and management were constantly lingering around our table to see if we were done since our table seemed to be closing the place. They did not ask how the food was or if we needed anything nor were they making themselves visible in the case that we needed something, it was clear that they wanted us to hurry our meal and get the heck out. If a party arrives too late to a restaurant to finish a meal within 1 to 1.5 hours then the restaurant should not accept the party if it is too near closing time. 1st time there, Extremely disappointed and will never go again.
Posted by Anonymous on 10/13/2008
We were disappointed when we asked for the house wine and the bartender gave us the most expensive glass of wine on the menu. All was forgiven, when we were greeted by the older gentleman who showed us to our table. He seem to have an glowing ora around him. The filet was FAB and the seabass was delicious, tender and moist. We were so happy to have a great meal and it was so worth it. We will definately be back!
Posted by Jackie on 09/29/2008
I was recently in New York with my parents. I had a huge taste for prime rib and we had heard of The Palm and decided to go. When we got there, we were seated right away, probably because it was 8:00 pm on a monday night. I ordered the prime rib, but they were out. Who is out of prime rib at 8 on a monday night? I settled for a porterhouse. My father got the new york strip and my mother got lobster tail. She said that the lobster tail was excellent, and we also got a delicious salad and shrimp cocktail. However, my steak, and my fathers steak were not good at all. I ordered mine medium and i'm pretty sure it was still alive when i got it. The meat was so red and still bloody. I asked if they could put it on a little longer. The waiter was extremely nice about it. However, when i got it back, they had just burnt the outside and the inside was still cold and bloody. I couldnt eat it. However, i did have key lime pie for dessert, and it was the BEST key lime pie i had ever eaten. the service was great, and every one was very helpful and friendly. The only thing wrong with this steakhouse is that they have horrible steaks. if you want to pay $60 for a steak you cant eat or if you want seafood or key lime pie though, definitely a good place to go.
Posted by Matte&Mary on 08/04/2008
We went in a group of 7 with reservation. No problem. We all had a New York steak, girsl of 12oz, and boys of 16oz. Wonderful frises and spinach, not so the backed potatoes (not backed at all!). Tha main was good, but not so special to cost 55 dollars! Try the chocolate cake, no anticipstions.
Posted by Anonymous on 03/10/2008
Sat at the "boss's table." Service was superb. Petite filet, over mashed potatoes and bearnaise sauce was delish. My date's sirloin was spectacular. Side of string beans, calamari app was crispy and tasty. Wine selection is amazing. Dessert was a tiramisu. It's better when you pour some of your espresso on top! I will return to Palm.