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Posted by Greg on 09/22/2011
After reading numerous bad reviews here I must do one of my own. I have been going to the Cottage about 3x/year for almost 15 years now, many times for an informal dinner meeting or a date. If you don't mind good food, a relaxed and close environment, and a server that is literally at your beckoned call then this is the place for you. I have never had a bad experience here, food is delivered hot, free table wine (I want to remind the doom and gloomers of that fact), and impeccable service make for a nice cozy experience which creates a nice environment in such close quarters. Overall, great job!
Posted by NYCya on 09/14/2011
The good news is... The food arrived almost as quickly as I hung up the phone. And that's why I called them... I was in a time crunch and knew their delivery was fast. The bad news.. The food tasted like it had been prepared in 30 seconds. Cold noodles w/ sesame were watery and tasteless (as they were when I ate in the other night). The Chicken with broccoli was watery and tasteless. And yes, when I ate there the other night, the free wine was - wait for it- watery and tasteless. This food used to be good and the restaurant reliable. Not any more.
Posted by Baylyn on 09/12/2011
Three elements make a eat-out meal. In this order....Food, service and cost. Considering all the bad service reviews on this place, (and I won't burden this site with one more example of their rudeness), one would think that the food and cost/value must be able to somehow compensate for the miserable service. Alas....no. Which now begs the question....How does this place stay in business? The food is mediocre at best and the prices, like everywhere else is going up, up, up. There used to be lines outside the door, especially on weekends...not anymore. I ain't going back, but I've gotta marvel at their ability to survive.
Posted by Eddie on 09/04/2011
Don't understand all the complaints. Service is what it should be in a cheap neighborhood Chinese restaurant--fast and informal. Food's ok, wine's drinkable, you get what you pay for. If you want impeccable service, go elsewhere.
Posted by UWSTom on 07/13/2011
I've been going for 20 years. Food is fresh and prepared properly. In 20 years I've gotten to know everyone's name and get some of the best service in the city.
Posted by nitefox on 05/21/2011
I went there last night after seeing a movie so it was 10:00 but for a Friday night in NYC - that's not late. When we got there they were incredibly rude and just all around disappointing. From the moment we sat she came over and barked that the kitchen was closing and we had to order NOW! So, we did - then the gelatinous mess they called food came out and it was COMPLETELY inedible. I would never go back or order from here.
Posted by Anonymous on 04/01/2011
I've lived in this city for over forty years, so it takes an especially high level of rudeness for me to even have a reaction to it. This place greets customers with a frown. My menu and my food were thrown at me. I was never even asked if I'd like water or tea. To top it off, the food was not good.