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Posted by Sheila on 05/27/2014
Amazing. I've been to City Bakery at least five times at 6:50 or later and gotten cookies at 50% off. I go there today and am told they are never on sale. Then the same woman says she put them on sale Friday but that was special. Ridiculous. The inconsistencies of policy, rudeness of staff, and overall aura of arrogance have finally done it for me.
Posted by Anonymous on 04/27/2014
I used to love this place but some of the staff have gotten so dismissive, and disrespectful towards the customers. They don't say Thank You and stand around chatting or checking their phones while four dirty tables just sit there. Cookies are still delicious but I'll take them to go from now on and skip everything else. There are too many other great places to choose from that actually show appreciation for their customers.
Posted by Charles E on 02/15/2014
The food is decent quality, but way, WAY overpriced. Had a hot chocolate, which I think is quite good, but they don't even tell you it's 2 dollars extra just for a marshmallow on top. They must be crazy! Of course, as other reviewers say, there's no menu anywhere, so you can't tell ahead of time how bad you're about to be gouged. Also, while the food is decent quality, it's all pre-made, not made to order. I won't be going back. You can get much more for your money and just as good at other places.
Posted by AL on 02/11/2014
For a place that was supposed to be known for hot chocolate and is having a special hot chocolate month, the hot chocolate was disappointing. It was too thick to drink. After a few sips I had to add water just so I could drink it. It was like they just melted a chocolate bar. And it was so overpriced. $7.50 for a small cup. And it took 10 minutes just to get it. Never going back.
Posted by Anonymous on 07/11/2013
We've decided we're never going back. We loved there before, but the quality of the food got worse. We could tell the food was sitting there for hours. One of us felt sick with baked tilapia because of the bad oil. They always serve the same food all the time. Also the service gotten worse, too. Just to get the coffee, we were asked by different girls till we get to the casher at least 3 times! When we asked for utensils at the cashier, young untrained cashier woman told us to go get plastic utensils by the counter even though the silver utensils were prepared in front of her. We told her we want silver ones, she threw them on the tray. We could've just walked out. The city bakery, Please hire the civilized workers who knows they are expected to serve customers. Teach them the difference between silver and plastic folks and knives. Please don't hire unhappy workers who'd give you attitude to the customers. We pay at least $20 when we go, but the atmosphere we experienced was worse than any fast food places. Good bye, the city bakery.
Posted by anonymous on 12/05/2012
This is one of our most disappointing choices in NYC! The prices are not posted anywhere and you get sticker shock at the register! We ordered 2 small bowls of mac and cheese and a chocolate chip cookie, the total was $18 for bland, lukewarm mac and cheese and a greasy cookie. The decor is unremarkable and we would not be returning to this place, nor recommend it to anyone.
Posted by loverandeater on 05/23/2012
This wonderful nyc sceney place has hands down the most unbelievable macorrni and cheese. Wish I could get the receipe. It is incredibly expensive and incredibly worth it! It is my monthly indulgence (at these prices has to be). The hot chocolate is also best in city. Hint - get the smaller size, much less expensive and you get the same taste experience. Atmosphere is wonderful with lots of interesting people watching. The owner is there a lot as well and keeps the quality of food very high.