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Southern & Soul >
Posted by Anonymous on 03/21/2014
I am sick of their poor service.. Call Sylvia's on a Friday early evening or Saturday evening - and you will often receive a voicemail that says "Press 2 for pickup" and then you will hear a message letting you know the attendant is not available and then a CLICK in your ear. Who advertises a food service to draw Customers, and then refuse to pick up the phone when Customers plan to eat at your restaurant? This has happened over a period of several weeks! Why treat Customers that support your business this way? Sylvia's has enough money.... they should have common sense enough to hire people dedicated to picking up the phone to serve your Customers. Sylvia's could have become a much larger business.. However in my opinion, they have not really grown to their full potential because they have no class. Just tacky When you walk in they are unorganized. First of all, the only reason I even eat Sylvia's at all is because every now and then I want chitterlings. Because their food is just "OK." Now I'm at the point that I will get the recipe online and buy the pre-cleaned chitterlins and make it myself. Why deal with backward, tacky people? There are plenty of excellent restaurants all throughout Manhattan, Harlem, Brooklyn, and Queens that offer much tastier food.
Posted by lane on 01/29/2014
Me and my granddaughter came up from ct" cause we come to Harlem a lot" we stopped and ate a Sylvia's , the food was great but the service was slow!!"
Posted by Citygirl120 on 04/27/2013
Grew up in Harlem and customer of Sylvia's for years. This Sylvia is banking on & taking advantage of the Representation built by the "Original". The Tourists are bused in and have no clue what's wrong & missing. Issues: 1. Server stood at one end of the table to take the orders from a table of 9. 2. The Server stood at the end of the table as asked the person at the end to please pass the waters down. 3. The Server asked us to pass the empty plates to him. 4. No Bus person to clean tables. 5. Worst, they vacuum with an electric vacuum (noisy) kicking up dust while we are eating. This happened 4 times while I was there - carpet on the floor. Get a small broom or a push broom without noise. 6. Food came out warm Not Hot. Food was okay not great. I'm sad that this place is crowded but I'm sure not repeat customer unless through tour company but I'm sure that will slow soon with all the other restaurants coming up in the area. At the moment no other "Southern Soul Food" place giving competition. Then again, they are coming due to the name and History. Sad that they are more concern about the money and not training staff and food and decor needs help too.
Posted by Anonymous on 11/20/2012
Ordered here for first time and was very excited. Called about delivery, which they do not do. Ordered for pick up and they forgot my sides. Called and they would not credit us or bring us sides. Had to go all the way back and pick them up or would have lost out on money. Hope the food is worth it.
Posted by TLC-Jeresy City, NJ on 07/19/2012
I was there in 2011 & I said it would be the last time going there. No wait to get a table, but it took about 20 minutes to get our breakfast which was cold when it hit the table. Grits were already hard & eggs was sitting on the plate a while before we got them. It took mgmt about 15 minutes to come to our table to resolve the matter. We ended up not paying and not eating either. The mgr was very pleasant & offered his apologies. The restaurant was not crowed either so what was the problem.. In fairness, I must say that quite a few years ago when Sylvia was still there it was a hell of a lot better. People were lined up outside to get in, food was good & hot, service was on point. I guess the family need to reasses their business and service and come up with a better plan. I really enjoyed the restaurant back in the day but can't afford to travel there & get disappointed again. I do wish them well and much success. I dont discourage anyone from going because maybe it has changed. If so, please post your experience.
Posted by Sandi on 07/01/2012
I don't like giving bad reviews but I feel that if I say Sylvia's is a great place, I would be lying. I heard so much about Sylvia's that I figured since we were going to be up in Harlem for my son's graduation, we should try out her restaurant. The one good thing is that we didn't have to wait long. About 10 mins at the most. The food was average at best, nothing special. The portions were also average as I heard they give huge portions with enough to take half of it home to have for a full meal the next day. I really don't think so. Now the really bad part....the service. Not only was it very slow, it was bad. I don't know if it was the waitress that we had, or if that is how all the wait staff are. We went there with my son, my husband, myself, my mom and a friend. My friend ordered the hamburger and since she is allergic to sesame seeds, she asked if the bun had seeds on it. The waitress told her no it was plain. Ok great! After waiting about 20 mins for the food, they brought out our order and her hamburger with a bun that had seeds on it. Our waitress said that she would go and get her a new bun. Well we waited and waited and nobody came and brought it out. So my friend asked 2 busboys....still nothing. Finally the waitress came back and at this point her food was cold and she wanted new food. The waitress seemed a bit annoyed but agreed to bring her a new plate of food. That took another 10 minutes. So all in all, it was not a great experience. All she had to do was run back into the kitchen to get a new bun which would have taken all of a couple mins at the most. Another complaint that I have is with their iced tea. The iced tea on their menu is sweetened. I love iced tea but don't like it with sugar as I add 1 pkg of Equal. Now I know southern food is big with that "Sweet Tea", which is fine, but there really should be an unsweetened option. It was also very warm in there as I don't think they had the air conditioning on high enough. I really don't know what all the hype is, so I'm going to say that I probably won't go back.
Posted by Alexis The Foodie on 03/19/2012
Great place! I rarely go to restaurants and eat food and say their food was delish! I had smothered chicken white meat and it came with two sides I choose collard green and candied yams. And it also came with a free huge piece of corn bread . Their portions was huge and they marinate their chicken a day before so it is very fresh and tasty. They are the best soul food restaurant in new York city. I did to-go, paid 16.23 for my meal and it lasted me two days dinner and lunch and I ate a lot so you know that meal was big. Very satisfied! I can't wait to go back. I even got a friendly greeting when entering and leaving . They are just great, honest.