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Posted by bella appetite on 01/05/2010
I stood by the host stand for 5 minutes before I was acknowledged by the hostess without a smile. She finally looked up from her computer screen and asked the man next to me that arrived after me if she could help. My first impression was bad. Needless to say my table was not ready and we waited 30 minutes to be seated. The bar was very crowded. We were a party of 7 and they jammed us into a table that barely had enough room for our dinner plates. I couldn't cross my legs under the table. I must say the waiter was wonderful, my only positive experience of the night. I cut into my veal chop at least 5 times before I hit meat, it was very fatty. At that point I lost my appetite and sent the veal chop back which was deducted from the bill. The New York strip was tasty and we enjoyed the deserts. The wine glasses were small better suited for a desert liquor, buy new wine glasses and get rid of the attitude.
Posted by mikeymanhattan on 01/01/2010
We had poor service we have ever had in a restaurant here, sitting in the front part of the restaurant for a late lunch. It wasn't busy. The barman was rude and unhelpful, before we even sat down. After we sat down, we had a long wait before anybody came. The waiter then asked us for our order and wrote nothing down (notepads must not be cool enough). He came back 4 TIMES to ask us to repeat our order. Then after another long wait, a different waiter came to ask us to verify our order. We complained to him that this was the 5th time we were being asked (a burger and a plate of mussels...not hard to remember!) He said there had been a "mix up in the kitchen". Eventually our food arrived. At no point did anybody apologize, and at no point were we offered anything as compensation. Any good restaurant would have at least offered us free glass of wine or something while we were waiting. And as we left, the rude Maitre D girl at the front desk and her sidekick didn't even say goodbye or thank you because they were too busy gossiping with each other, or with the waiters (in their new Ronald McDonald plaid uniforms) which they had been doing from the time we arrived to when we left. Even when we arrived they told us we had to wait 20 minutes for a table for two when the place was clearly half empty. So rude. The food was mediocre (lukewarm cauliflower soup, way too much cream in the mussels...). We were never given any bread either while we were waiting. And they have removed the pork chop from the menu which was the only thing worth having.
Posted by rubyruby on 12/30/2009
The greeters are chilly (oh, I forgot..this is NYC, where only the coolest get to eat...), the room beautiful, but beyond the setting? The food was mediocre to middling, but consistency is not a selling point here. Our fish was great; our lobster stew tasted like Campbells; unforgiveable at almost 30. a serving (oh, and how can you eat it without a spoon or a lobster tool, since the claws were uncracked... The pecan pie is just sad, and the ice cream that comes with it is bland and boring. The service is just confused; easily 8 different people visited our table, but none ever asked us if we wanted wine refilled. No one EVER checked in on how we liked anything (maybe they are sick of the abuse...) and for almost 200.00, after a way too generous tip, we went home hungry and disturbed. Sixteen bucks for a small glass of lame cabernet and 10 bucks for the, "We don't have Pinot, but we have something just like it" is outrageous, and frankly, when I go to the ladies room, I like to know I'm in the right place. Good luck guessing which side of the chain mail curtain belongs to you. Maybe the Standard can exist on its hotel hostages, but the arrogance and confusion that comes forth from this place will hurt it. But they probably don't care...
Posted by Anonymous on 12/19/2009
from the delicious bread, to the charcuterie appetizer plate, to his lobster stew, my steak and the gratis potatoes, the food was outstanding. our cocktails (quasi margaritas) were delish as well. i was expecting a condescending hipster waiter, but he was attentive, friendly and helpful. only complaint is we had to wait 20 minutes for our 9:45pm reservation. other than that, the night was perfect.
Posted by Marjorie on 12/18/2009
The Standard is a very beautiful restaurant, a nice place to go for the holidays. Very popular and busy. The food was delicious - everything. Now, onto the service ... our reservation was for 6:00, table was ready and we were seated quickly. Ordered a bottle of prosecco and an appetizer then ordered dinner about 6:20. Finished eating dinner/bottle of prosecco at about 7:00 -- a waiter (not ours) asked if we needed a drink or another bottle ... we said yes. Our waiter came over and "confirmed" that we ordered another bottle. He then looked at his watch, which prompted me to ask .... "is there a problem with the time"? He then said ... "well, the table needs to be turned over at 8:00, so we do serve glasses instead of a bott le - which may be better"!! By the way ... it was only 7:15 at this point. Against his hopes and desires, we orderd another bottle and asked to speak to the manager ... the manager came over, we explained what happened, he was very apologetic and the second bottle was on the house and, although that's not what we were looking for, that, I think, was the right thing to do. Then ... the waiter came over and "apologized" and said there seemed to be a misunderstanding on our part and that we had been told when we checked in that the table needed to be ready at 8:00 ... so, it was not really an apology. However, I'm sure he was read the riot act and, for the remainder of our time there, he was very cold. We ordered a dessert to share and, believe it or not ... we were ready to go at 8:04!! Then ... we went to get out coats and, after a 20 minute wait, I had to go down to the coat room to find the coats!! Guess The Standard has some "kinks" to still work out??
Posted by CuisineCrazy on 10/29/2009
Yes, location, location, just below the High Line. Was there for brunch- The space is great, well executed, open kitchen behind glass in the back, a lively bar scene.OK, my expecatations were not really high, you know, Eggs Benedict, etc. So we ordered oysters to start, which were very good. We had to ask for shellfish forks that took a while to receive. Before we had finished them, our entrees arrived in a rushed manner. I expect that in Chinatown, not a one-star NY Times rated restaurant. The food was cold, which I did not send back. It was my friend's birthday- when I reconfirmed the reservation, I told the restaurant, and the receptionist said, "Yes, we know." Nothing was done or said to acknowledge the birthday- It's a lively, fun place, but don't expect much in terms of the food and service.
Posted by DS on 10/05/2009
Four of us had different meals & appetizers. All were excellent. Service was wonderful. Dessert was fabulous. Pretty restaurant. We will go back.