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Village/ W Village >
Posted by Puddyknife on 02/18/2009
I have been a customer at this restaurant for a while and I have noticed a HUGE decline in quality of food as well as an absolute lack in service. I called in a lunch delivery order today and noticed how truly bad the service has become even in the actual delivery of the food. First off she kept asking me to speak louder which is understandable however it was to the point where I was yelling into the phone and a co-worker from across the floor asked me to quiet it down. In mid word yelling she hung up on me. I called back to try again. The food is cheap and usually quick to get to my office however it has been over an hour and still no lunch delivered so I would be surprised if it is warm anymore. I have called to see if it was on the way, apparently it is out but that was about half an hour ago. For the quality of food it just isn’t worth the hassle. The food is OK but not great and it is declining as time has gone on, it used to be good and reasonably priced Thai food. I can say this is probably the last time I will order from here. Sadly this is another restaurant that has gone downhill fast.
Posted by laslowholyfield on 01/13/2009
Food and drinks are good and prices are fair, but service could use some improvement. I went to their new spacious and stylish location on 13th St on a monday night in my party of two. Server was ignoring us all night, but she was quite prompt about rushing us out by bringing us the check before we were ready for it... not recommended if you want a good tip...on a side note, the new location is really fancy, but a huge waste of space - especially for such a 'popular' restaurant...
Posted by Anonymous on 01/05/2009
I have been here numerous of times and didn't really like the fact that the location was so small and it felt very cramped. I noticed they had moved about 3 blocks down to a bigger spot. The service at this new place is not good. They tried seating us by the door, which people kept having the door open and I was FREEZING to death. Thank God that we complained and got moved to a better spot, even though I couldn't really feel the heat in this place. The service is much worse than what it use to be. The waiter kept ignoring us...the food took forever and when it came it was COLD and the waiter forgot our drinks.
Posted by sa on 12/29/2008
the food is overrated. the place is trendy bc NYU is right around the corner so this is usually a 20's hangout spot. sometimes you might catch a few teens wanting to grow up too fast there as well. on busy nights it can take up to an hr+ to get seated, if you get lucky you can get seated right when you walk in. its hard for them to accomodate groups of 6+ because the seats are made for 2's and 4's and 5's are okay too. the menu is priced relatively affordable and the food is okay. nothing to rave about. ive had better thai food. the thai iced tea, is really sweet and good. i think most appetizers are really good but the entrees are lacking some edge. its just plain food with nothing special. the appetizers taste better than the entrees which is not something good for a restaurant. theres a lot of hype about this place which makes it very trendy. other than that, its thai food that is cheap and affordable to the college students.
Posted by No longer a regular on 12/29/2008
I also have been a loyal customer for a few years and have noticed the quality of the food has definitely suffered. Not only that but the delivery is slow, not prepared as ordered and the manager has no customer service skills. Even though I have brought these things to their attention, nothing changed and they were very clear they didn't care about customer satisfaction. I strongly recommend finding another restaurant.
Posted by Penny on 12/15/2008
Food is amazing, atmosphere funky, wait staff does their job. and CHEAP!.. love it love it love it.. Good for vegetarian stuff too.
Posted by Bryan H. on 11/22/2008
I've been a loyal Spice eater for years now, but no more. The quality of food has really been on the decline for the past year, and it went too far on my last takeout meal. My pad thai was way too seasoned with grease or something with chemicals, as it tasted literally like dishwashing liquid. It was inedible. I was hoping my appetizer would salvage my meal, the shrimp & chicken shumai (my usual favorite) but I ended up biting into a HUGE chicken bone. It wasn't even a small, ground up bone it was the size of a baby tooth. You can keep making the rice portions smaller and smaller, but really, Spice, please better regulate the quality of your ingredients.