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Posted by anonymous on 01/21/2013
Not only is the time for delivery unpredictable (up to an hour), they recently delivered the wrong order. Then they didn't answer the phone for five minutes. Finally, our order arrived after another thirty minutes--limp and cold.
Posted by Jo on 12/20/2012
I love their food and it's really good price. But if u want to order out it never works. They never answear their phone or it's off. So if u wanna eat there u have to go there.
Posted by Serabi on 11/24/2012
I keep coming back to this restaurant because of its food. However, the service continues to be poor day in and day out. This includes service while dining in and phone service when ordering out. It irritates me to the core how rude and unprofessional the staff is. If it wasn't for the delicious Thai noodles, I would never go back to this restaurant again.
Posted by BklynFoodie921 on 11/13/2012
I have been to a couple of Thai restaurants, and yes I know all Thai is not the same, depending on the region. But, this place tastes like your local takeout greasy Chinese food restaurant with lemongrass thrown in. Thai should be fresh and light not greasy and heavy. If you looking for good Thai and a good price thats fresh, take a trip across the bridge to Republic by Union Square.
Posted by anonymous on 08/19/2012
This place has lovely food at reasonable prices, but the service we experienced was poor. We were short one water that took ages to receive. In the middle of taking our order, our server walked away to assist another server. Two of the five people at our table didn't receive their starters until the rest of the table had finished theirs. When we asked the server about the delayed starters, rather than apologizing, he implied we were wrong and hadn't ordered what we were claiming. We didn't receive our drinks from the bar until after all of our starters had been cleared from the table, were never offered more drinks, had to ask for water refills, and asked for the check twice. Perhaps Song is a better takeaway than dine-in restaurant. We were disappointed. Won't be returning or recommending.
Posted by Coneygal on 07/08/2012
Everything was okay - service was wonderful, just way too noisy for me. Not a place to go if you're looking to have conversation with a number of guests while dining
Posted by Jaye on 07/05/2012
Getting through on the phone for take out from this place is a minor miracle! But- it is worth the frustration! The people and food here are amazing. They ALWAYS remember me and are great when I arrive for my take-out. They are great to modify dishes and consider allergies, preferences. I LOVE THEM! I am moving to Manhattan soon and will really miss this place.