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Posted by Matt on 04/04/2014
This is a Mexican restaurant with the basics, and for us the food did not disappoint. The menus offer a fairly broad selection, and the price level for a restaurant so near mid-town is reasonable. My complaint is with the way the bill is handled. As others have said, the gratuity is included (at least it was in our case); caveat emptor and all that. But when I place 100 dollars on the table, expecting to get back about 18 dollars in change, and then have to wait over a half hour and talk to three different members of the waitstaff, something is wrong. From overheard snatches of conversation coming from the direction of other tables, this seems to be somewhat of a tactic: assume that the customer is overtipping, and just wait until they give up and leave.
Posted by MexFoodieWestVillage on 07/19/2013
3.0 star rating 7/19/2013 Thought I was in wrong place. There's been a complete renovation: very chic. The mango pineapple guac was delish. Ditto the chili rellenos and fajitas. Place was about half full and service was prompt. Had a very good frozen $5 margarita.
Posted by In the neighborhood on 04/20/2012
I have no idea why the negative reviews. Plus the wonderful chips & Salsa are FREE. The fresh guacaomole is delicious. The sangria & margaritas were very good. My shrimp dish was fine and the service was Excellent - the Best water re-fill I have ever had. It probably is best to go once the shows have started so that you can really enjoy this popular place. I have Nothing to do with this place and I hate shills. But I really do NOT understand the negative comments.
Posted by John R on 04/19/2012
Can't beat the Sombreo sangria. Also guacamole, prepared fresh. We started with baskets of warm chips and salsa [complimentary as in most Mex or Tex Mex restaurants]. Shell steak was as good as I've had. And didn't find Sombreo $$$ at all; more $-$$. Great location if you're going to the theatre. Didn't hang at the bar, which is in a tight space, but others seem to be having a blast.
Posted by Tom on 04/22/2010
Unpleasant waitstaff, and gratuity added to the bill with no notice make this place avoidable. The lackluster fare cannot possibly be worth dealing with the servers.
Posted by Stu K on 01/31/2010
We stopped in for an early dinner after a matinee (the restaurant we had planned on wasn't open yet for dinner). Found the service to be attentative and very friendly, the 3-course at $19.95to $22.95 was a good deal especially in the area. (they did not charge for the chips and salsa as a another reviewer said they did) Had the black bean soup,grilled the steak fillets on a sizzling skillet, flan and it was very good. Drinks were typically Manhattan prices. Dinner for two with drinks, desserts and tip was $85, not bad for after a play.
Posted by pj on 02/01/2009
We come here once in a while for dinner and we're amazed every time at the poor service. At our last visit, we were seated promptly only to wait 15 minutes to get greeted and order our drinks. We had to wait another 10 to order dinner. The wait staff, all 5 of them, were all gathered around waiting and chatting. They seemed totally unaware of their duties. Noone came to check whether food was ok after it arrived. Busboys were prompt and attentive, but the waitresses should get a refresher training class.