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Reviews + Photos from nymag.com
Posted by Disgruntled Diner on 09/04/2010
Maybe it depends on who's working there that day. At times, I have ordered a salad at 'Snice, for example, and it's enough to be a light meal. Other times--ESPECIALLY when ordering takeout--I come home, and the takeout box is BARELY filled HALFWAY. Really?? When I pay nearly $9 for a salad, I'm not expecting to see half the box empty. This has happened several times and it's to the point that, on the occasion I do go back there (the food is pretty good), I have to *check* the box before I leave and am then forced to ask them to fill it the rest of the way. Why should I have to ASK for this?
Posted by Lena on 05/23/2010
My 1st trip to this restaurant wa 'snice, but the 2nd time around was ridiculous. I ordered the sesame 'chicken' wrap, took 2 bites and could go no further due to the salt content of the 'chicken'. I asked the waiter if he could exchange it for the thai salad that I'd had at my first visit. He hesitated, looked at me funny, then slapped his hands down and huffed away, turned back around, stood still and glared at me, then went to the cook. He came back with a tiny side of thai salad. I asked why I wasn't being given the full portion and he said that I'd eaten half the sandwich (seriously, 2 bites), so I was only getting half a salad. I asked to speak with a manager and he came back with more lettuce on top of the same salad on a side salad plate. I hope that someone contemplating veganism doesn't order that 'chicken', unless their dog is vegan too. The kid running the food to the tables doesn't have a clue about customer service.
Posted by Wayne on 03/15/2010
I've been to the West Village location lots of times. The sandwiches are great: vegan cuban, roasted veg. And, the prepared salads seem like they would be great and a great value, but they're just so incredibly salty to the point of being inedible. The staff could be friendlier as well.
Posted by Thisbe on 02/23/2010
The Philly Style Seitan was delicious, and the staff was friendly and attentive. Awesome vegan cupcakes too! I'll be back for sure.
Posted by Marialia on 01/16/2010
I've been going to S'nice for years, both to the Brooklyn location and, more recently, the Manhattan location. The food is amazing, and I'm so grateful that they're doing what they do. However, the staff at the 8th Ave location has become pretty nasty, and every time I leave I wonder what happened in that particular transaction that warranted the attitude I got. I'm always pleasant, I always tip, I don't ask for special orders, and still I often leave feeling that my business wasn't wanted or appreciated. I used to work in a coffee shop and I know how stressful it can be/how difficult people can be, but it can also be rewarding if you have the right attitude. I'll probably continue to go until I find another favorite lunch spot, but as soon as a good alternative jumps up they won't see me again.
Posted by kt on 11/03/2009
I have been to 'SNice 3 times now, and each time, the food has been really tasty. I like their side salad that comes with sandwiches, and they have a jug of water available in lieu of purchasing a beverage. 'Snice! But this last time I went back, I encountered one of the rudest staffers I've ever met in an NYC eating establishment. And everybody knows NYC is not known for great customer service, so that tells you how bad this guy was. My friend and I finished eating, and when it came time to leave, they had suddenly become very busy, so we took our plates up to have our remaining sandwiches wrapped to go (normally a waitstaff will offer to wrap from the table, but we understood they were busy, so saved them the effort). But were they appreciative that we bussed our own table and brought our food up? No. In fact, as we tried to find a place to stand out of the way (we were very patient and considerate, I thought), we were rudely shoved-past by a waitstaff delivering food to tables, ignored numerous times as he walked back and forth, and when we finally said 'excuse me, can we...?' - the guy practically hissed 'just a minute', and gave us a nasty look. He finally wrapped them in foil, with an attitude, and handed them to us with his head tilted and lips pursed, and he huffed when I asked for 2 small paper bags to put them in - and he glared at me and gave me 1 bag. Thanks, and have a great day to you, too, dude! For some reason, when I walk into a vegan establishment, I expect there to be like-minded, peaceful and friendly people working there - is that so out of the question? It is at 'SNice, apparently. As we walked out, I wished I hadn't added cash to their tip jar when I placed my order, because that guy just got a portion of it for being rude to us. I can only hope that Karma will turn around and kick him in the butt.
Posted by deb on 09/22/2009
s'nice is my neighborhood go-to for cafe-type food... i'm there at least 4 times a week. their salads are always great (quinoa & autumn salads, yum!) and the wraps are filling and tasty soy-substitutes for the vegetarians out there. baked treats are great too (recommend the date bars and vegan cupcakes). the staff are a whole different story. the staff treats most customers like they're pissed they have to work. no polite greetings, no smiles. overall pretentious and vaguely moody. the two cooks are always cheerful - maybe they should start serving customers as well!