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S'MAC

  • $$
    RatingAvg. Dinner Entrée
    $$$$$Greater than $25
    $$$$$18.01 - $25
    $$$$12.01 - $18
    $$$7.01 - $12
    $Less than $7
  • American (Traditional), Vegetarian-Friendly, Vegan, Other
  • 345 E 12th St, New York NY10003 40.7302319 -73.9840202
  • (Btwn 1st & 2nd Ave)
  • click map to interact
  • (212) 358-7912
  • 0

User Ratings (Based on 78 reviews)

3.2715
Food 3.6 Value 3.4
Service 3.1 Atmosphere 2.9

Other Restaurant Info

Phone:
work
(212) 358-7912
voice
(212) 358-7917
Websites:
www.smacnyc.com
www.smaceastvillage.com
Place Order:
Order From S'MAC for delivery & takeout
Notes:
Delivery Take Out Catering Visa, MC, AmEx
Hours:
Sun-Thu: 11am-11pm Fri-Sat: 11am-1am
Serves:
Lunch, Dinner
Features:
Gluten Free Items, Delivery, Online Ordering, Accepts Credit Cards, Take Out, Catering
Min Delivery:
15.00
Delivery Area:
Houston to 23rd St Bway to Ave D (deliveries outside this area can be negotiated for a fee)

User Reviews

  • S'MAC

    Posted by Trey on 03/12/2010

    Fun food but subpar service

    I went there on a lunch break with 2 of my co-workers and we all enjoyed what we ordered! Problem was actual ordering the food. The cashier/server was rude when we asked a few questions and acted like it was so hard to even answer us. When my friend asked about the sizes she pointed to the wall and didn't even answer her! Come prepared to deal with major attitude! Owner if you read this get nicer staff so we can return and enjoy your place.

  • S'MAC

    Posted by Tom on 02/19/2010

    Great place but hard to get a seat

    We made a special trip to get to S'Mac but arrived at a busy time. We had to wait for a table... The tables are jammed in there and it can be difficult to move around. The food was AMAZING.... I had the sampler which was fun...my son had the Buffalo Chicken MacandCheese....that was THE BEST!! I had a hard time getting any leftovers away from him!!

  • S'MAC

    Posted by angela on 02/18/2010

    yum

    Great mac and cheese, small place, no wait, nice staff.

  • S'MAC

    Posted by Allie on 12/19/2009

    Great food, but very poor customer service

    The food at smac is awesome but customer service is not. Staff is very rude; they took my order as if it was a chore and the cashier had a bad attitude. The food is definitely worthy of another trip, but be wary of rude staff!

  • S'MAC

    Posted by Marcus on 11/16/2009

    Food is ok but service is not good

    I've been going to s'mac since it opened. Congratulations to them for having a successful business because that must explain why they can't seem to treat their customers too respectfully. As other people have stated here already you'll find at the restaurant it's often a fight to get a cramped table. I decided to stop going and eating in but then they opened an adjacent store front which is to deal solely with deliveries and takeout. Good idea in theory except they have ruined it in practice. Rarely will they answer the phone, often times its just a machine explaining that they're too busy or you can try to order online. Numerous times they actually tell me that they're not doing deliveries because they're too busy so I decided to try and order to takeaway but can't actually get someone to actually answer and take my order on the phone. If you are fortunate to get a human to answer then expect to be put on hold for 3-5 minutes and then be treated rudely. Treat your customers with respect. If your business is thriving to the point where you can't supply your patrons with adequate service because you're understaffed maybe it would be wiser to have a better system with more and adequate employees to deal with. Supply and demand. Good luck with making improvements because the food is decent but I've tried eating in, ordering delivery, and even going to pick up and it's become nearly impossible to even get food from them.

  • S'MAC

    Posted by anonymous on 09/27/2009

    let me down

    I've always been a fan of S'Mac. However, on my last visit I paid for the Alpine with tomatoes and broccoli. I said yes to bread crumbs. When I got home, neither tomatoes, broccoli, or bread crumbs were located in my box. The tomatoes and broccoli cost me a noteworthy amount of additional money too. Still delicious, but waste of my money.

  • S'MAC

    Posted by random on 09/13/2009

    Couldnt even try it / Poor Service

    I wish I could try the food but too bad I couldnt get service at the restaurant and also being on hold on phone for 20 min.

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