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Took a friend for birthday dinner and would not go again. Atmosphere warm and good for quiet conversation. Steaks, crab cakes and desserts were good but overall way too expensive for the quality of food. Lobster bisque too salty to eat had to send back. Crab mac & cheese dry and bland. Go for drinks or coffee and dessert.

Maybe the negative reviews indicate another chef or a bad night. My friend and I, who often eat out, both thought the steak was extraordinary and the sides were excellent. Although I hate to pay these premium prices, I hope we can go back.

This is the 1st time in NY, we saw the place and decided to try it out. Wow, everything was fantastic! Carlos and Pedro were excellent. They took very good care of us! We are now spoiled.

We stayed at the Westin so I was not altogether excited about eating Christmas Eve dinner at the hotel. However, we were a group of 7 and my grandparents were with us and we had a great time. The staff was very good and the food was good too. My family was especially pleased. The food wasn't the greatest food ever and I was hesitant to go there because the Zagat commentary was pretty tacky but I would say that the food was quite reliable and accomodating to a wide variety of tastes. My grandparents loved the food and so for that I give Shulas a pat on the back for pleasing the Seniors!

Just can't understand how Shula's steak can be so bland, dry and tasteless. How difficult is it to get a good steak right. The service was great, the decor lovely, the food - stay home and put a steak on the grill.

Well, the place is nice and has a relaxed feel to it. The food is ok but not great (at least for lunch). The service is ok and nothing really stands out. Being in the Westin probably helps its business.

There are much better steakhouses in the Times Square area than this joint. This place had mediocre food (including dessert) at very high steakhouse prices.