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Posted by Jeff on 11/27/2012
Poor service- check your delivery order before paying! I called in a simple order - one combo dinner and one entre. The person who took my order spoke very poor English and it was very loud, but I hoped for the best. The delivery showed up 35 minutes later, but only one order was in the bag. I told the very nice delivery person that it only looked like half of the order and he called for me but could not understand his boss, so he handed me the phone. I also could not understand - I don't think that it was in English. I paid for it anyways because we were starving and when we got inside and opened it up it was the wrong order - not at all the healthy food we ordered. We called but no one answered. We called again 10 minutes later and no one answered. We went and got falafel because we could not eat the fried food that they sent. An hour later we finally got through, and I was told that it was too long ago (even though they would not pick up the phone). They then said that I did not order what I said, and that if I brought the uneaten food back in they would give me "one california roll". They would not make anything else right, but repeatedly offered me "one california roll" in exchange for the uneaten shrimp. I am not making this up! I asked for her name and when I could not understand it I asked for her to spell it. She said that she could not. I asked for her boss, she said that he was not there. I asked for his name and phone numbers. She said "I don't think so". She then said that we got what we ordered, and then hung up. I cannot believe the level of poor service that I received - the worst since I moved to New York five years ago.
Posted by A.C. on 03/04/2012
The food is ok. I'd have traded the extra can of Coke for an hour off the delivery time. This place is a joke in terms of service, but it is the least offensive Chinese in Bushwick. If you have no other choice, and no cash, do this. But call way ahead.
Posted by jef on 02/24/2012
This is the same review I put everywhere and I will never understand bad reviews of this place. Shen Zhou is the best in Bushwick without a doubt. I've been ordering from them for years and years and it's always great. The veggies are always crispy, the food is fresh and spiced nice. Sometimes when I have a cold, I order Miso soup, Kung Poa Chicken (which isn't on the menu for some reason ), and a side of steamed brocolli with garlic sauce and the next day my cold is gone! Sushi is pretty damn good too and as far as I can remember, I've gotten the same delivery guy and he's always smiling and he waves at me whenever he sees me around town. Support these folks. Be careful though..., it can be addictive!
Posted by Rachel on 10/26/2011
Amazing. Every time. Great delivery thorough seamless web. Best Chicken with Garlic Sauce I've ever had. Sesame Chicken, Roast Pork Lo Mein, Fried Rice, Sweet & Sour Pork also extremely good.
Posted by Anonymous on 03/12/2011
Nice people, great food, if you're into Chinese cuisine. Great menu too!!
Posted by Aoi on 01/03/2011
I'm new to the area, so I don't really know the chinese food places around here yet. So I decided to try them out because they took debit cards (and thats all I had at the time.) I ordered my food about five o'clock in the evening. It showed up around seven, I was honestly about to call them and cancel it. The orange chicken was soggy, the fries I got for my son were as well, I ended up having to re-cook them for him to eat them, which defeats the whole purpose of ordering out. The fried shrimp was about the only good thing that came. Even the rice was bad, I've never known a chinese restaurant to screw up rice. Needless to say, we'll make sure we have cash for next time because we will not be ordering here again.
Posted by Wolfen on 03/27/2010
I called in a delivery order and was spoken rudely to the entire time. I paid by credit card on the phone and when I asked what my total wad I was hung up on. The delivery time was about an hour when I was told it would be twenty five minutes. I did call about forty five minutes in to check on the order and was literally yelled at. The quality of the sushi itself was indeed as bad as the service. The fish tasted very strange. I had three rolls and could only manage eating a one piece of each before being too disgusted to finish it.