Shake Shack

I've heard a lot of good things about this place and I decided to try it for myself. Unfortunately I was extremely dissatisfied. The line took over an hour, and once I finally got my order it was completely wrong. my burgers did not come as I had ordered them and were cold and seemed as if they had been sitting out for hours. They forgot my fries, and my drink order was mixed up as well. Overall, if you want a good burger there are MANY other places I would recommend that offer both better values and taste.

Jump in line with the rest of the pack at Madison Square Park’s The Shake Shack. Holy buns this line is long! However, don’t be turned away for two reasons. 1. It is definitely worth the wait of up to an hour at rush hour 2. The Shack Cam can assist timing your arrival to the back of the line. The thought of this simplistic but heavenly burger that awaits at the front of the hoards of people keeps customers coming back for more…and more. Don’t be deterred when you reach the window to place your order only to find a few more minutes of waiting time before your buzzard sounds or your name to be called out over the boisterous crowd. Take these few minutes to prepare yourself at the outdoor prep table of plastic wear, napkins, ketchup and mustard pumps, packets of mayonnaise, relish, S and P. Once your burger buddies can pick off a table from the other patient patrons sit down and enjoy your burger in the park together. The Shack Burger is prepared the way you like it or not, medium medium rare but don’t even try to specify. Accompanying the Shack Burger is a layer of melted American cheese, lettuce, tomato, onions and Shack Sauce. For those wondering what the Shack Sauce is comprised of think ketchup and mayo base but refrain from a Thousand Island mental/mouthful picture. Sink your teeth into this Madison Mastery between two freshly baked and finger squishing buns. For the impatient folk try the B Line for things other than shakes and hot food but know you are missing out!

For a $5 cheeseburger, I expect them to put on the Mustard and Ketchup for me, but Shake Shack expects me to pull apart my To Go order and put on condiments. I'll stick with Burger Joint for a full service Works on my Cheeseburger.

Best burger I've ever had. So juicy and the shakes are delicious too. Before we moved here, my boyfriend was visiting the city on business and waited for 2 hours for a burger and missed his flight but said it was completely worth it.

On a food stint to NYC we got the pitch from someone standing in line - "you have to eat the burgers here -they are the best in NY". We returned the next day to find a news crew doing a story which helped pass the time of the 20 minute wait. No one tells you about the 20 minutes AFTER you place your order. OKAY -the burger was really juicy and on a great bun so I would rate it really high - not sure it was the best but it did rank up there. The shake was good, the fries just OK - crispy but not the focus of the meal. Great for people watching too.

I went there for the first time yesterday. I have always been put off by the line and the hype, but was in the mood for a burger and there was a jazz band playing next door, and alot of cute guys standing around so I decided to risk it. The line, of course, was long but moved at a good pace. When you get to the cashier it is no frills ordering; know what you want; pay your bill; take your beeper thingee; and move out of the way. My friend and I managed to get a table and the music on the stage was so good that the 15 minute wait for the food didn't feel long at all. Our beeper went off and the moment of truth was upon us. I tasted my fries before I even sat down. Crispy, potatoey and not greasy but sadly stone cold. We ordered cheeseburger (of course) and sat and prepared them with the onions, pickles and condiments provided. I finally bit into it and I was in heaven. The first sense I got from my taste buds was that it tasted really fresh! The second was a juicy beef flavor that I sadly hadn't tasted in a long time. The very soft and slightly sweet bun with all of the condiments and extras only added to the overall taste and texture. Very good! The cons are that it was only lukewarm by the time I ate it and that it was too damned small. I would gladly pay an extra buck or two for a bigger meat patty if the quality and freshness of the meat remained the same. I've had the burger at the Spotted Pig (nice but too expensive and the meat is overly ground- the french fries are the real star here) , Parker Meridian (too much charcoal on my last burger and on the smallish side) and alot of other place that make pretty good burgers but to date...Shake Shack is #1 on flavor, quality and price.

I am a huge fan of burgers and have tried several different burger joints throughout the city and I honestly was shocked at how mediocre this burger was. I had a double cheese burger and it was not what I expected at all after rave review and rave review. The line was not that long so I cannot complain about the line but the food was so disappointing. I did like the fries but if you are a true fan of the burger save your time and money. There are so many better options than the Shake Shack.