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Posted by burgerlover on 11/06/2008
I agree with Carl and NativeNYer. I was delighted to hear about the opening of SS having been to MSP several times. The food is good but I'm appalled & disappointed by the very obvious "slowness" of those taking orders. I've been there 3 times and this last time, after reading comments about their slowness across websites, I timed the length of time the cashier took w/ the customers. SLOW! On average, they were taking 4-5 minutes w/ each customer & sometimes longer: casually chatting & providing long-winded explanations, This was something I've never seen before anywhere it was ridiculous. It's true that there is no sign of hustle in there at all not even among the 15 people standing in the kitchen who were chatting while 10 people were waiting for their buzzers to ring. McDonalds & Burger King have timers on their registers while the Burger Joint cashiers are so fast that they cut you off when you order. There are Burger Joint signs to help guide you to order quickly & the cashiers strongly steer each customer in that direction taking no more than a minute with each person, AND still there are lines there. So, what would the lines be like if Burger Joint pulled what SS is pulling? Probably out through the hotel lobby & down the block. SS, I strongly urge you to change your technique b/c people are resenting the slowness which is obviously put into place to ensure long lines to hype. People are not stupid &, if they are, they'll quickly hear about it by reading reviews or by word of mouth b/c I can tell you people talk. There was a line out the door when I showed up. There were only 2 of 3 registers open with many staff members standing around doing nothing but distracting those who were attempting to work. Then, the worst part, was that the 2nd cashier just walked away for 10-15 minutes without sending over a replacement while the sole cashier chatted with each customer for over 4 minutes &, sure enough, the line grew longer. I resent this deception & you are quickly ruining a very good thing.
Posted by The Fatman on 11/03/2008
I love shake shack but this new location on Columbus is overcooking the burgers a bit much whereas the Madison park location cooks burger at nice medium temp where its slightly pink inside. Still very good burger. Cant complain too much.
Posted by Doodles on 11/02/2008
Ok I so I finally decided to take the plunge and check out the Shake Shack today. First time I ever had one of their burgers. After a 30 some minute wait online, I was greeted into this quasi-faux-industrial restaurant which quite honestly was ok in decor. But on to the food. I had a simple Shack Burger, Fries, and a small (they like to call it regular sized) Arnold Palmer. $10 later!, I went off to the table and awaited to eat my burger I heard so many good things about. Long story short, I was annoyed. The burger wasn't bad, but honestly I still don't understand how the hell they justify pricing a simple cheese burger on potato bread for $5. I've had some great burgers in the city . Shake Shack is over rated.
Posted by Carl on 11/02/2008
Shake Shack is the most poorly run restaurant in New York City and it's about time the people of New York let its owners know that we're not a bunch of idiots that will wait on a line for 45 minutes for a good (if rather tiny) hamburger. I mean, really, folks. It's a hamburger. I went there the other day, there was a line well out the door and there was one cash register working. One! The fact is, if Shake Shack was run as well as a Wendy's, the wait would be five minutes. I just can't do it anymore. I realize this isn't a "normal" review, but restaurants are more about food - they're about service. And Shake Shack's service is so awful, it overwhelms any positive thoughts about their food.
Posted by NativeNYer on 10/28/2008
I am psyched that SS is in my neighborhood! The burgers tasted better than any of the burgers I had tried at their other location. They were really amazing - bun and all. I also thought the fries were really great but mine were served barely lukewarm. I just wish they'd do something about moving the line faster. I can't help but feel they don't mind those lines very much at all as I don't see them setting up or even opening additional registers to help the line move faster. There was absolutely no sign of 'hustle' behind the register. When I went, there was a line out to beyond Dovetail (the restaurant around the corner) and they only had 2 of the 3 registers open on a Friday night at 7:30pm. So, that was really disappointing, and I couldn't help but wonder about their ulterior motives. Don't worry, guys, you're food is good enough that you don't have to worry about the stupid line to draw in more people. A better burger, by far, does not exist in that nabe for at least one mile. I also wish there were far more seats inside. Yeh, I know, it's a shack and bringing the burgers to the park is an exciting option but not in the rain at 40 degrees near 10PM. Overall, still beyond thrilled to have them in the nabe.
Posted by Foodie08 on 10/27/2008
This place is new and I have been twice I love the burgers...must try!
Posted by Uptown Girl on 10/26/2008
I was so excited to see this location, and it did not disappoint!!