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Reviews from nymag.com
Posted by Glen Rocker on 03/05/2009
Went to Shake Shack for the first time today (I'd never gone to the Madison Square location, scared off by the stories about the wait). Was really a test run, so I kept it simply, ordered just a plain, single-patty cheeseburger. It was perfectly adequate, a burger that I would expect at any semi-decent, walk-in place like that. But that was about it. To have read all the raves about how this is the greatest burger, etc., I would have expected to be dazzled and speechless. Not even close. While I know that opinions vary (widely) on Five Guys, in my opinion, that is the life-altering burger out there. I found that the quality of the meat at Shake Shack, while certainly ok/acceptable, was noticeably below the standard of Five Guys, which I believe is by far the best burger in the area.
Posted by foodhunter on 02/28/2009
I expected a lot better from a place that has received so much hype. The quality of the meat was poor and the special shake shack sauce had a fishy after taste. About the only thing I enjoyed was the chocolate milk shake. I will not be returning anytime soon - there are far more better burgers in this city.
Posted by digby on 02/26/2009
There is no reason to travel to this spot for a burger. This place is solely for young moms to meet and kibbitz. The burger is decent but you need two if you are going to fill up. It is not cheap and the place is always a zoo. I agree with below that this place is a marketing marvel. I really don't understand how so many people swear by this place, especially without the park to sit in like the original.
Posted by apocalypse on 02/16/2009
if you don't like shake shack your hating to hate. shake shack is the best burger on earth. end of story.
Posted by john doe on 02/15/2009
there is absolutely nothing special about this place. its the classic manhattan marketing trap. i wouldnt even mind the wait if the food was good which it was ok at best. skip it.
Posted by BARRY B. on 02/13/2009
Shake Shack was much better before real stardom hit. The burgers were better but far from the best around.
Posted by Tobias Northcutt on 02/09/2009
No burger in the world, and I don't care if it is made from cows who only drink holy water from the Pope himself and only eat the wings of virgin angels, no burger is worth the humiliation Shake Shack puts you though for the "honor" or dinning in their ridiculously designed restaurant. Other reviews have said it, and I agree. Management clearly cares not one whit about any part of the customer experience, except the part where you pay. Stand and wait to order. Stand and wait for your food. Stand and wait to find a table. Then, finally, sit your weary self down at a table with your now cold burger and fries, now warm and diluted soda and now completely melted custard. Send then an email of complaint? "Sorry you feel that way, but that's the way it is." Is there response. What a disgrace.