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Posted by Elizabeth Young on 02/20/2008
Upon reading the reviews I am of the belief that most people are completely ignorant when it comes to dining out. First off, call the restaurant before showing up. It clearly states in the message that reservations are made for lunch and dinner only. If you are looking for just dessert be prepared to wait. The message even makes mention of the fact that the restaurant cannot accommodate strollers, so for the reviewer who stated that having to keep hers on the sidewalk in the rain was part of her unpleasant experience, had they called they would've know what to expect. Dining out is about the experience, about the ambiance, it is not about getting you seated as quick as possible so that you can shovel food into your face before setting off again. Serendipity is simply sublime if you settle down and allow yourself to be enveloped by it. The fact that most of these reviewers are from out-of-town seem to indicate that most, if not all their dining experiences, are through chain restaurants only. Perhaps when people begin utilizing a sense of decorum while out eating the service you desire and expect will be granted.
Posted by Anonymous on 02/15/2008
on this place !! Althought frozen hot chocolate was good, it wasn't good enough to get past the extremely rude, and incompetent staff. Oprah, what were you thinking ?????? Overpriced and cramped didn't add to the experience. We won't be back unless they gave it away and then only if they hired friendly staff to give it out !!!
Posted by bigappletool on 01/09/2008
The desserts at Serendipity (namely the frrrozen Hot Chocolate) are one of the restaurant's only redeeming qualities not to say it's a terrible place, I just think it's overrated and visiting once is enough for this Upper East Side staple. They're always jammed, the entrance/waiting area (if it can ever be considered that) is as wide as an apple core, the service is nothing amazing, and the food is mediocre. The place will never go out of business nor do I hope it will. What with an endless stream of publicity (movies being named after it, etc.) courtesy of Hollywood, Serendipity is a must-see tourist destination but ONLY ONCE. Get a reservation, say it's for dinner, everyone order a dessert, and then move on.
Posted by Anonymous on 12/06/2007
I have come here on several occasions and am actually quite surprised to read the reviews. I have never witnessed or received hostile treatment in here. In fact I was treated very well by the host and wait staff. I had absolutely no problem getting my name on the list and the dessert I had was worth the wait. I am pleased to report that I will be going again and again. I am anxiously awaiting to revisit my favorite dessert haunt after its recent reopening.
Posted by Anonymous on 09/24/2007
Hosts were all rude. They acted as if they owned the place and didn't care at all if you waited the hour or not. Food was average. Waiter was the best part of the experience. Very friendly and accomodating. Not a restaurant for young children. No children's menu & strollers not allowed. Must leave outside in rain on the sidewalk! With so many other restaurants in NYC, this one is just not worth it.
Posted by Foodie on 07/28/2007
After hearing Oprah's glowing review of Serendipity 3 we decided to make a stop on our recent trip to NY. The first night we tried to go we were told there was a 2 hour wait. This was at 9:00 at night on a Sunday. The host was extremely rude and did not even greet me. I had to ask him if I could please get my name on the list. He was very huffy and rude. There was no sort of greeting or warm welcome at all. We decided 2 hours was not worth the wait and left. A couple of days later we tried again. This time on a Tuesday at 5:00 p.m. This time the manager and a different host were at the front desk. Both were extremely rude and unfriendly. Again I was standing there right in front of them and they would not acknowledge me at all. I had to ask once again if I could please get on the list. There were actually people calling on the phone to complain (several while we were standing there) and the front desk staff were laughing and making fun of them. A male host was also making rude comments about the busboys. And I saw him treat another customer so rudely it was honestly hard to believe. Several of us in line were shaking our heads and rolling our eyes at one another. The manager was also so unfriendly. We wanted to leave but after waiting for 45 minutes I was not leaving without the damn frozen hot chocolate!!! It took us a good 15 minutes to be greeted by our waiter and the service was lukewarm at best.We also were told there was an $8.50 minimum per person, which we were not happy about, but we went ahead and ordered 2 frozen hot chocolates instead of the one we wanted to split. One ended up going completely to waste. I have to say the dessert was delicious, but I would never step foot in this place again. And I have considered writing Oprah to tell her she should be more careful about who she endorses. I am sure she has brought them tons of business and maybe it has gone to their head now.
Posted by BidDan on 07/24/2007
They're right: It's not really worth the wait. So it's been in the movies -- that's a big deal in NY City? Food was better than average, as were the portions. The desserts were as good and as big advertised. Our waiter was really pretty good. The prices were about what we expected. But it is a very cramped joint (at least downstairs ... where we were) and there was no way for a 6'2" person like me to get comfortable. Glad we ate there ... won't return. Wouldn't really recommend it to anyone, either. Wouldn't tell anyone to stay away, but certainly wouldn't tell anyone it was a "must" place. It's OK ... that's about it.