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Posted by ltcnurse on 07/24/2008
My girlfriend and I went to Serendipity for the frozen hot chocolate because we were told this was only a dessert place. We went during the day and decided to be decadent and just eat dessert for lunch. What a pleasant surprise that we were able to get great food as well as great dessert. While we waited to be seated, we enjoyed looking through the hokie gift items and admiring all the beautiful Tiffany lamps. It's very small and not fancy but I loved the atmosphere. The frozen hot chocolate was so cool and refreshing on a hot summer afternoon. We saw other desserts that looked terrific and from the sounds of the other patrons enjoying them, they must have been just as terrific. Will definitely go back.
Posted by wingsofjoy on 07/13/2008
Serendipity 3 was all I expected ... though it didn't really look just like in the movies, the food sure did! Having done my research, we went at an off hour and didn't wait long at all. Our waiter was very pleasant, and we received good service. The food was very good, though somewhat different than what we're used to (another plus ... it was special!) The frozen hot chocolate was good, but the Forbidden Broadway Sundae was REALLY good! We enjoyed a lovely time there!
Posted by Dessert Diva on 06/23/2008
great frozen hot chocolates, large portions, overpriced, but great desserts. I had a madame butterfly (bowtie pasta with artichoke hearts, peppers, not sure what else)it was bland. My company (5 yr old) had a cheddar cheese burger and it was very good. The frozen hot chocolate is awesome! A must at this place and it is best to share (comes with 4 straws)! -We also shared a sundae and it was large and quite filling. I say get the footlong hot dogs or hamburgers to eat instead of pasta and all will be great.
Posted by NY Shoe Gal on 05/29/2008
I have been reading all of these reviews and all I have to say is if you are willing to wait up to 2 hours for a table to eat, you are out of your mind. There are hundreds if not thousands of other places to visit, with quicker friendlier service than this place. It is in my opinion as a true New Yorker, that when a place goes 'celebrity' it loses it's classic originality and becomes just a hyped up over the top expensive restaurant. Try the small little place that is not well known, you might just be pleasantly surprised!
Posted by miss p on 05/26/2008
It says on their website, "bad moods melt quickly here." Well, I beg to differ. This is the first time I have EVER posted a review, but my experience was so offensive, I couldn't let it go without warning others. I hadn't been to Serendipity 3 in years, but was craving a frozen hot chocolates. I brought my best friend and we patiently waited the obligatory hour for a table. We finally sat down, famished, and ordered. My friend chose the cheeseburger and I ordered the Shake, Batter, & Bowl - half-a-chicken, deep-fried and oven-roasted, served with French fries 16.00. The waitress sneered at me and "suggested", more instructed, that I not order that because it takes 45 minutes and it was a "very busy day" for them. She pointed to the burger, pasta, and sandwich sections of the menu and told me to pick out something from there instead. I chose the Young Chicken Sandwich 15.00 instead. I asked if it came with any sides (which it did not) and requested to have fries on the house, since what I was really craving came with fries and I was not allowed to order that. With some serious attitude, she said she'd have to ask her manager. At this point, I asked her to bring her manager over. I was so disgusted that I was told what I could and couldn't order and then not accomodated when I tried to pick something from the "quick" section of the menu. The manager was perhaps a college freshman, if that. I told him my saga and he responded that they "had" to inform customers of their order time. I explained that I wasn't informed, I was ordered not to get what I really wanted and then denied complimentary french fries to make up for my trouble. He absolutely refused to give me the french fries (a side of fries is $3.50 on the menu) and offered to move me to another table if I didn't like my server, and said I could have the meal I really wanted, but would have to wait. My friend and I looked at each other and decided to leave. We had wasted an hour, were starving, and had a yen for frozen hot chocolate, but it still wasn't worth being treated so poorly. As we left, we were stopped by the neighboring table. Apparently, the same waitress had treated them with rudeness as well and told them they couldn't order their first choice (a casserole) because it took too long. The manager noticed us commiserating with them and told us not to "disturb his other customers".
Posted by Visiting from Canton, MA on 04/22/2008
We went for lunch on Friday afternoon shortely after the restaurant opened for the day. We had four adults and two children in our party and we were seating right away. Our table was a long table. They probably sat ten to twelve at this table normally, but as our party had less, they just divided our party with other parties of three (two different parties of three ate in the time it took us to finish our meals) by place a fish sculture on the table in between. We ate upstairs which had a very pleasant atmosphere. The food service was quick. The place was busy, but our waiter was awesome (kind, knowlegeable and attentive). They didn't have a few items on the menu available, the waiter made some suggestions. I opted for the chicken pot pie, it was a good, with crunchy vegetables and some special spices (it was not bland). Everyone thought the food (meat loaf, some fried chicken meal, I think a black bean burger or some sort of vegetarian burger, french fries, chocolate ice cream, lemon ice pie) was ok, not splendid, but not horrible. The frozzzzen hot chocolates were definately the highlight of the meal as were the desserts. It's worth it at least once for the experience and maybe more than once if your going for the frozzzzen hot chocolates and dessert. It's not cheap, but definately worth going at least once.
Posted by Mrs B on 03/28/2008
I first ate at Serendipity on my honeymoon, eleven years ago, and it was fabulous. Understandably, I've had a soft spot for it ever since. But my most recent visit is likely to be my last. I took my parents when they were in town from Scotland, and to say it was a letdown would be an understatement. Up till then, my parents had been overwhelmed with the welcome New Yorkers had given them - we had had a great time. Then came Serendipity. Frankly, I was embarrassed to have raved about it to them. When we walked in, the front of the store was such a shambles you couldn't tell if there was a queue for the restaurant. When I went ahead to check, I was hauled back by a man I believe to have been the owner (and who hadn't bothered to greet me or ask if I wanted a table) and rebuked: "This is NOT the sort of restaurant where you seat yourself." Rude, rude, rude. We should've left there and then the food was a real letdown. While the desserts are great, our main courses would struggle to be described as even average. It's sad to see a favorite in decline. I hope it improves. Less time spent on headline-grabbing desserts with diamonds, and more on food quality and customer service, would be a start.