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Posted by Kim in CT on 10/30/2005
We saw the movie and saw the restaurant featured on Oprah, so we thought it was time to check it out. We were told the wait was 1.5hrs; it turned out to be 2 hours (that's ok we had dinner elsewhere and returned at the appointed time to eat dessert). The hosts were not welcoming. The attitude was "The wait is 1.5 hours. If you don't like it, leave." Unfortunately this often happens when an establishment gets a lot of buzz. Once we were seated, the service was quick. I'm not sure why the fuss over the Frozen hot chocolate. It's a milkshake and not a very good one at that. The banana split looks impressive and had the kids smiling, but comparable ice cream can be found in any good ice cream shop. I'm sure Serendipity was good in its day, but 2005 is no longer its day. I can't believe they can do so well with average food and poor service. It's time for an honest review.
Posted by K-B on 10/29/2005
We went here for an anniversary lunch and because of the film. We had no idea about the waiting, 1hr 30 mins for lunch, crazy! The frozen hot chocolate can't be that good can it? YES it is! Some of the reviews we read complain of poor service and bad value for money, nonsense. In a restaurant this busy it was amazing how attentive the waiters were, and unlike some "touristy" places, they didn't try to get you in and out. The atmosphere is relaxed and cosy and anyone who has a problem with value for the portions and quality must frequent fast-food chains, because you can pay twice this much at other so-called high profile restuarants. Highly recommended, and not just for the desserts (which ARE fantastic).
Posted by Chris, Pittsburgh PA on 10/25/2005
I will admit...I only stopped here because of the movie, Serendipity. My visit was on 10-22-05. I arrived about 10 minutes before the place opened, and there were already about 20 people in line. My first thought was....is this place really worth the wait? Well, fortunately, dining alone can get you right into a restaurant...and it practically did. Was it worth a little wait time...OH YES! The frozen hot chocolate was heavenly! I bought a packet to make at home, but it wasn't the same. : ( There at lunch time, I figured I would also order some food. I ordered the Pasta Angelica. DELICOUS! It's angel hair pasta with tomato sauce/broccoli/prosciutto. The tomato sauce had a vine-ripened tomato taste...FRESH! With the frozen hot chocolate my first priority, I had a hard time finishing the pasta dish. But it was excellent. Would I go back....OH YEAH BABY! Must next try the peanut butter frozen hot chocolate. I plan to order some kind of sandwich though...the pasta did not mix well with all the chocolate.
Posted by chaella on 10/21/2005
I made lunch reservations for a Thursday 1 month in advance. When we got there at noon, we were brought right to our table by a very friendly host. Out waiter was attentive and pleasant as was our busboy. We ordered the young chicken sandwich and the Catcher in the Rye which was one piece of toasted rye bread, tomato, chicken, bacon and cheese. Our dishes sat on a tray within view until they were finished serving a large party so by the time we received them, they were cold. Reading all of the reviews, this was expected. We came for the frozen hot chocolate after all! The sandwiches were not very good. They were not bad, just blah. The frozen hot chocolate - despite other reviews is not just a milk shake. The flavor is a rich cocoa that is only in the best of hot chocolates. And - it's huge, we could not finish it. We also ordered a piece of cheesecake which is a little different from NY cheesecake. I think this is more of a Ricotta cheesecake? Not sure. But - it has very yummy pistacho crust. Will I go there again - only if someone who has never been there drags me along. I'll buy the frozen hot chocolate off of their website!
Posted by Mizax on 10/19/2005
Is this place a food revolution? No. Can you get more decadent food or ice cream anywhere else? Probably not. The bottom line is this is a great place to take kids and should be experienced by everyone at least once but the food is just not that great, it's overwhelming and the portions are just ridiculous but when it's stripped down it's nothing but a theme park and if I remember right they do not serve alcohol so if you're going for a date or for the experience then I think you should be satisfied if you're going for an actual mean take your appetite somwhere else homey, you underdig?
Posted by UES local on 10/14/2005
Thought it would be cute to go to this place and order the frozen hot cocoa which they are famous for and also my husband ordered a hambuger and fries and I ordered a salad. I understand the initial wait to be seated becasue its a touristy place but once we got seated--a couple hour s later- it took an additional 20 mins before some even came to get our drink orders and I saw a lot of wait staff just chit chatting. We tried to be patient and not sigh and make faces but all this waiting was aggravating. Once they took our drink order it took a while to bring us a couple of cokes. Then when the drinks finally came we said we were ready with our food order and the person said they'd get our waiter but thay took an additional 15 mins. It was good that we had a lot of time on our hands because coming to the place everything took forever. When our waiter arrived he just seemed so annoyed and the only bright light in all the darkness is that it didn't take that long for a salad and a hambuger to arrive but once we were done it took forever for the waiter to come back to get our bill. My husband had to stop him when the waiter kept rushing. Not once did he check if our sodas needed replenishing. And the waiter even had the audacity to tell us when he gave us the bill that he was working his way through school and tips helped since that was he worked for. Hint hint give big tip because I said so not because I give great service. So in the end it wasn't worth the hassle, the food wasn't all that, it was overpriced for what they offered, the wait staff needs an attitude adjustment. The decor was cute though.
Posted by Shooter on 10/13/2005
When I was a child in the 1950's this was one special place! This is where we celebrated birthdays & other family occasions, and always stopped for lunch or dessert when we shopped at Bloomingdales. Serendipity was unique in its day and still is today. Sure you can nitpick this or that but for a decent lunch, dinner or late supper and a simply amazing dessert this is a restaurant like no other!