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Serafina Upper West

  • $$$$
    RatingAvg. Dinner Entrée
    $$$$$Greater than $25
    $$$$$18.01 - $25
    $$$$12.01 - $18
    $$$7.01 - $12
    $Less than $7
  • Italian, Pizza
  • 2178 Broadway, New York NY10024 40.782459 -73.980705
  • (At 77th St)
  • click map to interact
  • (212) 595-0092
  • 0

User Ratings (Based on 11 reviews)

2.575
Food 3.1 Value 2.2
Service 2.0 Atmosphere 3.0

Other Restaurant Info

Phone:
work
(212) 595-0092
Websites:
www.uws.serafinarestaurant.com
www.serafinaupperwest.com
Place Order:
Order From Serafina Upper West for delivery & takeout
Notes:
7% Delivery Charge $15 Min Per Person During Rush Hours Visa, MC, AmEx, DC
Hours:
Sun-Thu: 7am-12am Fri-Sat: 7am-1am
Serves:
Breakfast, Lunch, Dinner, Brunch
Features:
Group Dining, Kid-friendly, Open Late, Outdoor Dining, Gluten Free Items, Delivery, Online Reservations, Online Ordering, Wheelchair Friendly, Accepts Credit Cards, Take Out, Catering, Private Parties
Min Delivery:
15.00

User Reviews

  • Serafina Upper West

    Posted by Anonymous on 01/30/2014

    Poor Service - Always

    I've been to Serafina UWS three times and have not once gotten what I consider to be good service - and I'm not even that uptight. Rude waiters, drinks never on time or just not brought to the table at all, way to long to get the check, etc. I won't be going backÔÇŽa shame because I actually liked the Chicken Paillard even though it was overpriced.

  • Serafina Upper West

    Posted by Anonymous on 12/17/2013

    Horrible

    I have been to other Seraphina's in NYC and this is by far the WORST managed and poorest service I have ever received at a restaurant in my 10+ years living in NYC. We had to ask 5 times for bread and water and when our waiter addressed us he said "what?" when we asked for some service. We had to re-order our cocktails 3 times because they kept bringing us the incorrect drink order (and charged us for all 3 on our bill) At one point, another waiting yelled across the restaurant to our waiter when we asked for new cocktails. When we tried to share our concerns with the manager when leaving the restaurant, he said we should have "spoken to him sooner" and was indifferent to our disgusting experience.

  • Serafina Upper West

    Posted by Kate on 03/12/2013

    Watch your plate!

    Just in NYC for an evening from out of town. Ate here with 3 family members before a concert at the Beacon. It was buzzing and noisy on a Friday night. Food was very good, service acceptable. My dish was wonderful--it was a special so don't know the name of it b/c I couldn't understand the waiter...he named off 2 specials and I heard pasta and mushrooms so I said, "I'll have that one." Everyone enjoyed their meal. Toward the end of the meal we were talking about something and I diverted my attention to my phone to look something up we were talking about. When I turned back, my unfinished pasta plate was gone! I still had about 1/4 of it to eat. That made me mad. Also, we failed to notice that the gratuity was included (don't know why for a party of 4) but we stupidly added tips onto the charge slips so our waiter got a cool $50. tip which he probably didn't deserve. Live and learn. Food was good, though. I'd go back and get the same dish and hang on to my plate for dear life next time.

  • Serafina Upper West

    Posted by Anonymous on 12/01/2012

    Kid friendly solid addition to neighborhood

    Great salads, pizza and pasta in a kid friendly environment

  • Serafina Upper West

    Posted by LASH on 07/22/2012

    don't bother!

    We were here for a light meal about 9pm.. warm night, casual atmosphere. Waiter attentive until realized we were only ordering basics, 2 meals, 1 appetizer, 1 beer and water. After that - couldn't be bothered with us. The calimari had no taste and was like chewing rubber bands - arrived in a basket and I thought at first they had mistakenly given me onion rings - so much batter! The pasta was undercooked and slightly cold. The waiter never ONCE came to see how our meal was - spent his time catering to those around us ordering 3 or more courses. We had to call the manager to get some attention. At that point he apologized and spoke to the waiter for 10 seconds or less. They said they would take the calamari off the bill but had to be reminded to do so. No more apologizes nothing - no attention. Once again - don't bother

  • Serafina Upper West

    Posted by Anonymous on 06/14/2012

    Nice Place

    Good restaurant whether you're going on a date, meeting with friends, or having a large family dinner. Food is good and not too expensive, and decor is pleasant. Positive experience overall.

  • Serafina Upper West

    Posted by Anonymous on 06/02/2012

    Poor customer service.....especially at the bar

    I had been to Serafina's at different locations and was excited when one opened up in my UWS neighborhood. On a Monday of Memorial Day weekend, I sat at the bar for dinner. The bartender was inattentive, couldn't be bothered and seemed harried, even though the restaurant was practically empty. I ordered a pizza and he tried to sell me the more expensive pizza. I asked for red pepper flakes, which took him forever. I asked for garlic and was told that the garlic was downstairs. I never got the garlic and after eating half of my pizza, I decided, I can go home and get my own garlic powder. At least the pizza was decent, even if I didn't get the more expensive one! Usually bar service in restaurants is is pretty good as you are right in front of the bartender This bartender couldn't be bothered with serving his own customers right in front to him. Poorest service I have ever had. With all the Italian restuarants on the UWS- I would skip this one!!

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