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Posted by LizEats on 10/29/2008
I went to Serafina on Broadway his past Sunday for a family birthday dinner - we were 5 people. I used to live across the street and have been a few times before this time everything was terrible and I will not go back. Before the negatives, I will say the atmosphere is great. Onto my bad experience: we had a spill early on and NO ONE cleaned it even though we asked 2x (WE had to take napkins from another table to dry the table and floor). We had to ask 2x for bread and when it came it was not enough for 5 people. . Oh and there were no bread plates. The service continued to go downhill then we realized several of the wait staff were hanging out /goofing off on the landing right by our table. So that’s where the staff was! My pizza was big, but under cooked and tasteless. The calamari was a soggy mess. I think people were happy with their pasta BUT we all agreed the service made this meal frustrating and not a "Happy Birthday". We ordered a round of drinks that never arrived. And the icing on the cake was the women’s bathroom was out of order! Perhaps some of the other locations are managed properly, but this one was not.
Posted by Juliette on 10/26/2008
Been to Italy a lot of times and must say it was a surprise to find Sarafina in NYC. Sarafina was located right beneath our hotel 'Dream'. Good waiters - very friendly and worth tipping. Good meal, pizza was really fresh, Nice salads -good sized-. You should try the Tuscan dry wine, its a really good one. We ate there several times, during lunchhours and late at night before going back to the hotelroom. After several days...it was time to go back to Holland.. We went to Sarafina for our last meal. The waiters made our 'Goobye meal' one to remember.
Posted by DAW on 08/11/2008
My daughter & I decided to try Serafina at the Time Hotel after taking in a play. The atmosphere was nice the wait staff was very friendly and kind. We were out for a special dinner and it was that indeed! The cocktails were delicious as were the entrees. The desserts were very good. Our waiter was very attentive. We had a great experience and would definitely come again. It would be nice if a salad was included with the meal since the meals are a bit pricey, but other than that, it was very enjoyable.
Posted by Anonymous on 07/26/2008
The service here for a Sunday Brunch was not to be believed! A respectable group of 5 professional women had to "chase down" the wait staff to be served. It was if they put us in the corner and totally forgot about us! We were not alone though, as other tables were also complaining about the service or lack thereof. We will not be returning here.
Posted by JTE on 07/23/2008
I love Serafina as any real New Yorker would. It is not Grammercy Tavern, Porter House New York or Union Square Cafe and it does not pretend to be. It is exactly what I expected: affordable, fast, professional staff, good service and they remember me each and every time I come in, which is a plus for me.
Posted by Anonymous on 07/22/2008
I went to Serafina on recommendation of two friends after discovering that my other Lincoln Center favorite, Fiorello's, had changed their menu and I no longer preferred it. I'm in New York on a business trip, dining alone, which can sometimes be an invitation for poor service, poor seating, etc. But I had a very good experience. I requested a quiet table, which I received (relatively speaking, at least) - it was away from the bar, and in a nice area near a window. The pasta I ordered, a fettucine shrimp limoncello, was absolutely delicious. The servers were a bit harried, but attentive. One caveat: if they say "bread or focaccia?" be aware that bread is free they will charge $6 for the focaccia. Good focaccia, though. Overall a pleasant experience, and I plan to go there again,
Posted by Anonymous on 07/21/2008
My friends and I had reservations at this restaurant and were anxious about eating there since we had been customers in the past. However, our experience this time was not very pleasant. We were very unhappy with the service as we repeatedly had to call our waiter, at one time even having to get up to get him. Two of my friends had to send their meals back - one because it was wrong and one because the portion was so much smaller than ours. Our brunch was to include a basket of muffins and, we not only had to ask for said basket after we received our meal, but were given a basket of bread instead of muffins. When we inquired about that, the busboy asked us if we had ordered from the brunch menu - this is something they should all be aware of. In addition, we waited about one-half hour for our coffee but eventually left because we had theatre tickets. I am sorry to say that we will not be frequenting this restaurant in the future.