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Midtown West >
Posted by Liz J. on 10/28/2014
My family and I met at Serafina for dinner, we were a party of 13 and had heard great things. I ordered a burger along with two other members of the party. When the food arrived my burger was not with the meals. The server assured me it was coming. Several minutes later my burger arrived, clearly it had been forgotten. I cut I into the burger to find it was very undercooked despite the request for medium. > waited for the server to return but ended up having to search for him in the restaurant when he didn't come back. He came and took the burger leaving the fries at my request so I would have something to eat. When he returned with the burger several minutes later my entire party was finished. The burger was the same one they had brought before with a slightly more cooked patty placed back on the now soggy bun. No apology, no acknowledgement of the mistake, just a soggy burger that I couldnt eat. I was very disappointed.
Posted by NYC lover on 10/10/2012
We have lunch here every time we visit the city. Always the best true Italian pizza. We enjoy the location and the servers too.
Posted by Midtown West Resident on 06/06/2010
My girlfriend and I went to Serafina for brunch on a Saturday, and not only will I never go back, but I adamantly advise against eating there. After being sat outside, we were promptly ignoring by the waitstaff; multiple waiters stared at us and never came to get our order, we told 2 busboys to please tell the waiter we are ready to order, but for 15 minutes nobody came. Eventually we walked out telling the hostess "we sat outside and nobody ever came to take our order" to which she replied "I'm sorry" then turned around and ignored us. Throughout college I worked as a waiter, and I always give the waitstaff the benefit of doubt, but this was inexcusable. If you would like to be treated as an ATM and disrespected you should head to Serafina soon, because if they continue to treat their guests this way they will be out of business before you know it.
Posted by Christine on 10/13/2009
My fiance & I along with a friend met there for dinner. I have eaten at their other locations & always found the pizza delicious. The calamari was okay - a bit over battered & I did not like the marinara but that was okay. I was ordering the margarita pizza to share with my fiance - he also wanted mushrooms, so we added that & the waiter asked if we wanted olives. I thought it was a strange question but said ok. After a while I noticed a pizza delivered to the bar, the bartender took it then brought it back & it sat. Finally the waiter grabbed the pizza & my friend's meal & came to the table. I questioned it sitting & he said it was still warm but if I wanted it changed, he would. I was hungry & wanted to eat & get going, so we took it. The pizza was cold & when my fiance bit it, he said that the olive he ate had a pit so I was to be careful. All the olives had pits & when I asked about that the waiter made it sound like all pizzas with olives came with pits.
Posted by Hope on 03/31/2009
I just ate lunch here yesterday with three business colleagues. We thoroughly enjoyed our food, which was fresh and absolutely delicious. I had the farfalle al limoncello - superb! and we split some salads and a pizza. Our server couldn't have been more attentive and polite. He was back at our table every few minutes to check on us. It was a business lunch, and we were able to eat and enjoy our meals in a reasonable amount of time, because the servers were so on the ball. I will be going back for sure.
Posted by Katie on 01/15/2009
My sister and I were looking for a new place to eat, with a different feel. I have to say that this restaurant is truly interesting and artistic. The service was not exceptional, but good enough. I am a pizza critic/fanatic and have to say that the pizza was too soggy for my taste. I also ordered the Penne alla Stolichnaya (spelling), which was decent, but not the best that I've had. I would certainly go back and try something else. Overall, I would recommend this place to people, if for nothing more than the decor. The foccacia bread is pretty good as well.
Posted by Anonymous on 11/10/2008
I ordered a pizza and it was so very soggy. When I picked it up it fell apart and water ran on the table. The waiter never came to check on us. I had to waive to get his attention after waiting for at least ten minutes and ask for a check. He said the food was good, wasn't it. I told him it was not good and the pizza was very runny. He turned and walked away and returned with the check. There was never an offer to get something else or even an appology. I was in town for the NYC marathon and had to go somewhere else to eat after we left. The atmosphere was nice, but will never go back. I have tried to find out how to notify the manager, but there are no emails on their website.