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Posted by Anonymous on 07/04/2011
Every time I order from this place, they never get the order right - specifically, they never send the shake that I order...that is the name, Score Shakes, right? Also, it always takes an hour or better - they're 3 streets down from me...I would recommend looking somewhere else. The shakes are good, but no shake is that great to deal with the hassle of this place...
Posted by HeightsChomper on 06/06/2011
Let me start by saying I would never post a negative review unless something was seriously wrong and I gave multiple chances to make things right. Here's what was ordered and the remedy: Ordered: 'Chicken Parmigiana' Received: one miniscule piece of chicke with two slices of muenster cheese, mayo, and lettuce. Remedy: Charged me for a new sandwich, which still was not correct. Rating: F Ordered: 'Philly chese steak on hero' Received: piece of chewy & fatty steak with melted swiss cheese, lettuce, and mayo...There were no peppers. Remedy: Received new sandwich without the lettuce and mayo...When they asked me to pay for the replacement I told them if they wanted to keep my business they had to eat it this time. Rating: F At this point I gave up on their sandwiches and tried something different. Ordered: 'Chicken breast with rice and beans' Received: half tray of white rice, beans that looked and smelled like something bad, and a drum stick and thigh, both of which hardly had any meat on them. Remedy: Third Strike...It isn't worth calling to complain at this point....they will try to charge for sending the correct meal even if they take back the incorrect one. Rating: F These are only my experiences, others where I work have experienced similar disasters with their food. Perhaps the chef or owner needs to learn what it is they have on their menu before slapping junk together and calling it a meal. Ratings explained: Food quality - 1.5 - Their cold sandwiches are actually OK at best. Otherwise their hot meals and sandwiches are a 'beware' Atmosphere - 2.0 - eh, not much I can say here... Value - 1.0 - If you actually got what was advertised in the menu, then this might be different, but until then I feel a 1.0 is generous. Any value is lost if you get conned into paying for a replacement meal. Service - 0.5 - If the restaurant makes a mistake, correct it! Do not ask the customer to pay for your mistakes! If you should choose to brave this restaurant, remember the following: everything that has bread will have mayo and or butter slopped on it as well as lettuce (even if the sandwich calls for neither). The ingredients listed on the menu are not what you get when you receive your meal.