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Murray Hill / Gramercy >
Saravanaas/ Saravana Bhavan
Posted by Dakshin expert on 04/06/2012
This place has always had a problem with service. They seem to take pride in having very rude waiters who rush you during your meal (before your appetizers are finished, they will bring the main course and clutter your table with huge dosas and take your plates away) They frequently make mistakes with orders, and most annoyingly, NEVER apologize. The food used to be unique and outstanding; it has both gone downhill, and now faces competition from some other local places, so this place should stop being so complacent.
Posted by Hrithik on 11/02/2011
Tasty dosas and rasa vada, but far too expensive for what you get.
Posted by elizabeth r on 09/27/2011
I ordered up for my kids. My daughter likes a potato curry so I asked if I could get Alu Gobi with potato only. When I received it the container was only about a 1/3 full so I counted and there was 11 bite size pieces for $11.50. When I called up to complain the woman on the phone could not stop giggling so I asked for the manager who asked what I wanted him to do and when I said "send more" he said he could not do that - all he could offer was a $3 credit. Like I would ever order from there again!
Posted by AvoidThisDump on 09/22/2011
This place used to be great two years ago. Now it's a dump, not worth the hassle and poor and rude service and mediocre food. The only explanation I have for the nose dive is good ol' greed. Three times in a row, I ordered exactly the same dish, got the wrong one, and to correct the problem the waiters simply rearranged the food on the plate and claimed that was what I ordered. We usually go there as a couple and on too many occasions one of our entrees would arrive and the other would arrive a full half hour later, forcing each of us to watch the other eat, instead of enjoying a meal together. We thought maybe the problem was the location. So we tried the upper west side location. No luck there either. There were only three couples in the restaurant, yet the waiter managed to mess up our orders. To top it off we received burnt dosas that they wouldn't replace. My advice, avoid, avoid, avoid. There are so many other places in the city to enjoy a great meal.
Posted by Anonymous on 09/18/2011
I have been coming to Saravana/Saravana Bhavan ever since it opened a few years back. The food used to be amazing and fresh, and I would keep going back even though the service was not great, nor the atmosphere (and I live in Washington DC). But yesterday, I went there on a weekend trip to NY and was served microwave idlis. I recognized what it was as soon as I saw it (from the texture of the idlis) and took a bite to confirm. I then asked the server why they were not fresh. He said indignantly that it was not microwaved. When I insisted it was, he brought another waiter who unapologetically and rudely told me that it was indeed reheated in the microwave. He proceeded to tell me that they cannot make fresh idlis every time we order a plate, and that they only make idlis twice a day (once in the morning, once in the evening) and that anytime thereafter we are served microwaved idlis. Not only was the response served rudely, it also did not seem true, because I am very sure every other time I have come to Saravana I have been served fresh idli (and I ALWAYS order idli) or at least not microwaved ones. Anyway, needless to say, I was super disappointed.
Posted by Anonymous on 09/15/2011
The restaurant is very small for the number of tables they have. You cannot move around without dashing on someone. Food is really expensive for the quantity they provide. For very little chillie powder for idly they charge you $1.50 . Not worth it. Food quality is good but not as tasty as the Saravana Bhavan in India.
Posted by Indian on 06/07/2011
This place charges you extra if you ask for some additional coconut chutney (which is an accompaniment to the main dish). This is like having to pay for that additional squeeze of ketchup on your hamburger!