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After a very unpleasant brunch at Sarabeth's Tribeca as noted in previous reviews, I was contacted by the owner who invited me back and assured me that I would have a better experience. Indeed I did. The service was excellent - everyone from the hostess to the waiter and managers truly went above and beyond, and the food was simply superb. The girlfriend who joined me (also one of the girls from our first visit) was genuinely impressed at the difference as well. We had a lovely time, and certainly, our first impression has been erased. The genuine concern of the owner truly offset the indifference of the previous manager, and for all of the problems with our first visit, I am willing to give the restaurant the benefit of the doubt that this is not the norm. Many thanks to them for their classy response -- I will be visiting Sarabeth's again!

This was our Sarabeth’s experience~ Seated long after our reservation, the waiter took our orders and disappeared. Ten minutes later we’re still waiting for coffee and tea, at which point I had to flag down the manager (only person around in the neglected back corner) to ask to get our drinks before our food arrived. Coffee’s served but another five minutes go by before our teas arrive – mine was a poor, weak excuse of watery English Breakfast, and my friend’s green tea was undrinkable with all of the leaves spilled in the water. Our food arrives (before we’ve even had a sip to drink), and the fries I had ordered were potato chips instead, which I mentioned to guy who gave us our food. The manager comes back a few minutes later (note the waiter is still MIA) to address the beverage problem, and I mentioned to him the fries were missing. Then noticed the sandwich was wrong. A request to the waiter of chicken and Gruyere *only* does not equal caramelized onions smothered throughout. By the time I get the right order back, my friends are nearly finished, and it had been nearly an hour since we’d placed our orders. Problem after problem after problem, all of which were brought to the manager’s attention every time. Whatever, things happen. But when the bill came? They didn’t do ANYTHING. No comp’d tea, nothing taken off of my lunch, no offer of a dessert to share – nothing. So the waiter came back (funny, now he’s around to get paid), and I said, “Something needs to be done about this bill,” and reminded him of everything that was wrong and the inconvenience of not getting what I ordered until long after my friends did. He tells the manager who then asks me if everything ended up right – which I said, “yeah, eventually.” He leaves; waiter comes back and says, “looks like he’s not going to do anything.” WOW. I get it. You go to a place that’s riding on its hype, then you should expect to pay $17 for an omelet. And if you’re not a regular at pretentious places like these, you should not be surprised when you have to wait 25 minutes for a table even when you have a reservation. But to show complete disregard for the customer, the customer’s experience, and the customer’s money, well that’s just tacky, rude, and lacks any level of class. P.S. “Legendary Preserves”? Really? Yeah, we’ve got James Dean, The Rolling Stones, and, oh yes…Sarabeth’s *Preserves.* Might want to put that a tad in perspective.

Have been here many times, really love the food, however service seems to always be an issue. Slow seems to be the key to this place, if the wait staff would be more available and willing to pick up the pace it would be much, much better.

Love this place ! Our favorite for Saturday brunch.

Sarabeth's brunch was a true waste of money and overall disappointing experience. The sheer amount of people working that aren't actually doing anything or interested in helping the customer was the first thing that struck my party as being odd. Then after waiting 20 minutes for our $6.50 juices to arrive, we got major attitude from our waitress, almost making us feel like a nuisance for adding on a starter to our order. In essence, as a customer you are treated like a mere number. I never got 1 water refill, nor did I get tabasco that I asked for. The crab cake sandwich, while the crab was good, was not even edible as a sandwich due to the ridiculous pieces of thick bland bread it was served with. The eggs were totally cold. The place is totally overpriced for what it is, and I haven't left a restaurant feeling this jipped in a long time. They have a long way to go before I would recommend this to anyone.