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Posted by Edna B. on 03/24/2010
Like the previous reviewer, I have enjoyed the buffet at Sapphire, even though the waiters act like they're doing you a favor. Even though I work close by, it wasn't until last week that I tried the place for dinner. The room looked more attractive than I remember it in daylight, and the martini was excellent. The food and service were another matter. The entrees were so unattractively served, and my dinner arrived cold. The sauce on the mussels appetizer was spicey and good, but there were only five of the saddest looking mussels I have ever seen (out of their shells)sitting in a lumpy mess. The entrees were no more impressive.What bothered me most was that our waiter never returned to ask if everything was alright. (We actually never saw him again.) Everything about this place is careless. I am willing to pay more for Indian food, but aside from location and decor, this place offers nothing better than the joints on 6th Street (where service is actually considerably better).
Posted by Anonymous on 03/11/2010
I have been to Sapphire several times for the lunch buffet, where I was quite impressed with the atmosphere and the value, even if the service was somewhat lacking. But last night I went for dinner for the first time, and was absolutely shocked by the prices. There is a $25 minimum per person, but with $20+ meals, that isn't hard to reach. Now, I wouldn't have a problem paying these prices for high quality Indian, but the food here is mediocre at best. I've definitely gotten better Indian in the city for almost half the price. What's more is rice isn't even included in your order. Perhaps I've just lived a privileged life up until now, but I've never been to an Indian Restaurant that didn't just give rice with the order. So in short, definitely come for the lunch buffet, but otherwise the food just isn't worth the price.
Posted by Anonymous on 03/05/2010
Staff is rude. They are always in a rush to take your plates off..even if you are in the middle of eating from it. There is never a trace of smile on the faces of their staff. Not fit for this industry. They should understand that this is service industry and what is required of them. ****. Will never go again.
Posted by pelicanpost on 01/21/2010
ok... let's move into 2010 ... ate here tonight. had a fabulous meal — and we are discerning eaters of indian food! chicken tikka masala outstanding (love that sweet touch!). the bel poori appetizer delicious. samosa crisp and non-greasy. appetizer lamb chops succulent. bread terrific. shrimp and lamb curries wonderful, ras malai excellent. Sapphire more than holds up among New York City's Indian restaurants. Service was fine. Great location so close to Lincoln Center and Time Warner Center. Disregard the bad reviews!
Posted by anonymous on 12/16/2009
Let me start by saying that the atmosphwere was great, the service was very good although the waiters are not the friendliest, but that wasn't the problem, the food is by far some of the worst indian food i have ever had. the samosas were hard and dark brown, as if they had been friend and re fried again. None in my party enjoyed the food and we thought it way overpriced. I won't be going back.
Posted by Anonymous on 12/10/2009
I think the value of the buffet is just fine. The food is pretty decent--nice variety and very vegetarian friendly. What I like most, is the array of raw vegetables and salads alongside the bar. The curries are standard fair, but tasty. The service, even for a BUFFET is the absolute worst. I had two waiters sneering over me when I did not immediately pay. Someone needs to tell their staff to chill our and enjoy service...NO ONE smiles, no one thanks you for being client. DUDES GET A CLUE! I would never pay full dinner prices for such a rude waitstaff, you are paying to dine after all. . .
Posted by S. K on 02/23/2009
I've been here a couple of times over the years, thinking it would get better - I will prob stop coming to this waste of space. Food is ok, but not any better than the other "high end" Indian restaurants, and Sapphire should not be considered a part of that league. Just because you are located in Columbus Circle does not mean you are automatically high end. Service is by far the WORST ever, street side vendors in India are more attentive and client friendly. Would it hurt the waiters to smile and show a bit of emotion or interest in their patrons? I felt like I was in Communist Russia circa 1970. The place has 0 vibe, the food is medicore (not terrible) but the absolutely AWFUL service is a total deal breaker. Although they are not rude, I do not want to go a place where I feel the waiters are doing me favors by serving me. A smille and friendly attitude by engaging the customers goes a long way. You are better off going to the multide of other GOOD Indian spots, definately pass this place, Im surprised they are still in business. I wish there was a better way to get through to the management of how awful their service is.