Hold down Control (PC) or Command (Mac) key + mouseclick to select more than one option
Posted by UWS Gastronome on 09/16/2009
I have been a loyal UWS Saigon Grill diner since it was a modest storefront on Broadway. Over the years, I have continued to patronize the restaurant as it repeatedly expanded, perhaps vainly hoping that the owners would maintain the quality of ingredients and preparation that was the foundation of their success. Now I have to face the reality that they cannot and have decided to simply cash in. My dinner tonight was a disaster. The "cha gio" rolls were burnt on the outside and mush on the inside. The "pho bo" soup was watered down and tasteless, with barely four sad slices of beef to go with the pre-cooked noodles, which fell apart when I tried to lift them with my chopsticks. The signature "bo luc lac" wasn't even marinated. Complaining was difficult, because the waiter never came back after taking my order (the food was brought be the non-English-speaking server). The final insult on injury was when I ordered dessert and was told that they had run out, only to have the very item I ordered delivered to the next table while I paid (I guess someone was too busy to go look for it when I wanted it). After more than ten years, they'll never see me again!
Posted by anonymous on 07/05/2009
For a while fans of this place were torn about going there because of the widely publicized news of shameful way they were treating their delivery staff. Justice has been served and people now can feel free to eat there in good conscience. However, the food is mediocre at best and insipid at worst. Morevoer, it isn't a bargain. So unless fast service is your primary measure of good dining, walk don't run and you may want to stop elsewhere along the way.
Posted by Robin on 06/24/2009
Have been coming here since 2002, before the big expansion. The restaurant is a model of consistency and efficiency - the food comes fast, the service is snappy, and it's consistently good every time. Apparently the owners are a nasty bunch, but the trains certainly run on time in this establishment. I highly recommend the Bo Luk Lak (might be misspelled - it's the flame grilled beef), the Bun Xiao noodles (best i've had in the city), and the La Sa Tom soup. I've never ordered off the Japanese menu... I don't see the point. Anyway, sometimes it feels like eating inside a food factory, but it's a well run, high quality food factory, and that beats most of the slow, sloppy, and inconsistent cooking you get in your standard low-priced south asian restaurant. Their prices aren't as cheap as they used to be, but it's still good value.
Posted by ABC's on 06/20/2009
great place to eat 'fancy" n talk on a meeting or first date
Posted by Leah on 06/12/2009
We received exactly what we ordered. The food was great. The portions were large and the pricing was fair. And, we ordered the food at 12:05 and it was delivered within a 1/2 hour, even though we're 25 blocks away. We tipped the delivery guy very well.
Posted by deb215 on 06/01/2009
Why do people think Saigon Grill is so great? The quality of the food is ok, nothing great. The one thing that Saigon Grill has is speedy service. Whether its takeout or dining in, you will get your food as quickly as humanly possible. So, if you want ok thai food or mediocre Japanese food really, really quickly, then order away!
Posted by Anonymous on 05/11/2009
Used to be great on Broadway for the first couple of years. Ate there recently, Service poor, loud,food was like catered Vietnamese. Too bad. Love Vietnamese food. Can't go back here.