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Posted by lalawawa on 12/04/2011
There are a lot of picketers out front trying to get this restaurant to fire staff they've had for years and replace them with union staff who've never worked there before. I've been coming here since 2007. Tonight (Dec 4 2011) was the first time I've eaten here in about a year, and the food and service, as usual, were great. The picketers need to get a life.
Posted by Loyal customer disappointed now... on 08/20/2011
I hope someone from Saigon Grill reads this. Dear Saigon Grill Management, if you're reading this, please take notice: I've ordered from you for 11 years, and you were always my standby after a busy day: good food, great selctions, great value and fast service. I ordered from you 3-4 times a week. Within the past year, your food quality has seriously deteriorated. What happened? Change of chefs? Too much cost cutting? New owners? Please consider changing things back, or you must seriously contemplate losing your restaurant due to lack of customers once peeople see this decline in food quality. For example: The Tofu in the skewers now often either hard or spoiled (and bears and oddd smell)! (#11), the chicken skewers are oily and the beef in the skewers is hard and rubbery (#8,9).. The ginger iced tea (my long time favorite) often tastes spoiled and old, why???; The vegetable portions are much smaller and overcooked/burned. The chicken in the summer rolls and Bun Xiao (#78) is undercooked and rubbery now. Peanuts that used to appear in the salad (#20 and noddle dishes now either are absent or all wet). The shrimp in the soup, which I used to love now tastes fishy and more raw (#25). The dipping sauce for the dumplings (#15) has changed and is no longer tasty, but sour and bitter and the chicken dumplings consistently have hard nodules in them?! The dumpling wrap also seems to have changed for the worse. What has happened? Is this related to cost cutting? Chef quit? New non Vietnamese owners? Preference over quantity and not quality? Poor choice in food inputs? Please change back to the way it usedd to be, even if things cost a little more. Selling poor quality food at cheaper prices is NOT the answer to a recession.
Posted by Erica on 07/23/2011
My first date with my husband was here and I loved it, but ever since their labor problems the food hasn't been as good as it used to be. The prices have increased and the food is not an reflection of that. I used to be a fan, now I'm just sadly disappointed. Goodbye Saigon grill.
Posted by scnyc on 06/05/2011
We used to be regulars of this place until it had all of its labor problems. Then we felt too bad to do business there. But the other night we really had a hankering for Vietnamese, so we convinced ourselves that their SIGNIFICANTLY higher prices were helping to pay their workers proper wages. Too bad the food was an utter disappointment; we could barely recognize it from the food Saigon Grill used to serve. The summer rolls were gigantic but had just one bite of shrimp and mint in them; the rest was a heap of dry, tasteless rice vermicelli--note to restaurant: if you're going to skimp on the good stuff, make the rolls smaller instead of jamming them with noodles. The bun xiao (stir fried rice noodles) was much duller in flavor than it used to be, and the quality of beef in the bo luc lac was noticeably worse--lots of tendon and fat; and overcooked, too. This restaurant has jumped the shark. We won't be back.
Posted by NMcShane on 05/28/2011
I have been dining at Saigon Grill starting with their location at 87th & Broadway to present. As of the last year or so I've noticed everything about the restaurant sliding downhill. Too bad because their curry soups and hearty dishes were some of the best Vietnamese food I've eaten. These days I would rate their food mediocre at best. Also, the service has followed suit with distracted servers bringing wrong dishes and forgetting drinks. The owners managed to take a well run business serving fresh and excellent food for a decent price into a restaurant I have crossed off my "You have to try this place" list. I hope the owners are paying attention.
Posted by Dana Rot on 04/16/2011
Will definitely return, great food! Great Atmosphere! Great Value for money! highly recommended!!!
Posted by Chloe212 on 04/12/2011
Pleasant midweek dinner... fresh food with terrific prices. Place was quite busy after all these years which in today's market, says a lot. Dinner and apps for 3 was under $50. Will go back again.