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Good Vietnamese food that has been a bit Americanized. Pho had too many noodles and less body than I've had in Viet Nam or other Vietnamese restaurants. Similarly, Summer Rolls were packed with rice for bulk and too large. Other dishes tasty. Service good, value for $ good. Overall an enjoyable meal.

I just cant get enough of the the fabulousness of this restaurant1 it is so yummy!!

I used to love this restaurant and one was one of their biggest supporters since they had a small corner shop on 87th & Bdway. However their service has completely declined. The whole purpose of delivery is that you just don't want to leave your house but at Saigon Grill that is not an option. The delivery guy refuses to walk up the 5 flights to my apt regardless of the fact that its his job and I'm a GREAT tipper! He told the order taker, who told me , that it was a government building and he would not go upstairs. I was completely disgusted by what I heard. Which is untrue bc my building is privately owned and trying to go coop! Even though if it weren't that shouldn't matter! It seems that along with the new union for the delivery guys they also got new attitudes. Let me remind them that I actually picketed with them at both locations when they were going thru their struggle. I guess I no longer matter and neither does good customer service.

I have been a loyal UWS Saigon Grill diner since it was a modest storefront on Broadway. Over the years, I have continued to patronize the restaurant as it repeatedly expanded, perhaps vainly hoping that the owners would maintain the quality of ingredients and preparation that was the foundation of their success. Now I have to face the reality that they cannot and have decided to simply cash in. My dinner tonight was a disaster. The "cha gio" rolls were burnt on the outside and mush on the inside. The "pho bo" soup was watered down and tasteless, with barely four sad slices of beef to go with the pre-cooked noodles, which fell apart when I tried to lift them with my chopsticks. The signature "bo luc lac" wasn't even marinated. Complaining was difficult, because the waiter never came back after taking my order (the food was brought be the non-English-speaking server). The final insult on injury was when I ordered dessert and was told that they had run out, only to have the very item I ordered delivered to the next table while I paid (I guess someone was too busy to go look for it when I wanted it). After more than ten years, they'll never see me again!

For a while fans of this place were torn about going there because of the widely publicized news of shameful way they were treating their delivery staff. Justice has been served and people now can feel free to eat there in good conscience. However, the food is mediocre at best and insipid at worst. Morevoer, it isn't a bargain. So unless fast service is your primary measure of good dining, walk don't run and you may want to stop elsewhere along the way.

Have been coming here since 2002, before the big expansion. The restaurant is a model of consistency and efficiency - the food comes fast, the service is snappy, and it's consistently good every time. Apparently the owners are a nasty bunch, but the trains certainly run on time in this establishment. I highly recommend the Bo Luk Lak (might be misspelled - it's the flame grilled beef), the Bun Xiao noodles (best i've had in the city), and the La Sa Tom soup. I've never ordered off the Japanese menu... I don't see the point. Anyway, sometimes it feels like eating inside a food factory, but it's a well run, high quality food factory, and that beats most of the slow, sloppy, and inconsistent cooking you get in your standard low-priced south asian restaurant. Their prices aren't as cheap as they used to be, but it's still good value.

great place to eat 'fancy" n talk on a meeting or first date