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Posted by Anonymous on 11/17/2008
I've been coming to Ruby's since it opened several years ago. The food is consistently great but the service is not good at all. In the past couple of years it has gotten worse and worse. I live in the neighborhood and am constantly recommending it, but I may have to stop due to this problem. Just had lunch there with friends from out of town and was mortified when the waitress slammed one of the drinks into my hand, no apology or even recognition that it had just happened, brought water to the table after several requests, basically ignored us when we asked for places settings and didn't bring us our change when we made sure to ask for it back, honestly thought we said keep $16 on a $45 bill! Do something about the staff, keep the cooks!
Posted by Local on 10/04/2008
I have been eating here since 2006 and have loved it. The best hamburger in the city. Good price and you can split the burger.
Posted by Margot on 03/30/2008
A wonderful little surprise! It is literally a hole in a wall, so if you have issues being close to strangers, you might feel uncomfortable. However, you'll probably forget all about it once you get your food. It's absolutely delicious and fresh. I had the pumpkin salad with chickena lot of food, fresh, light and incredibly well prepared. My friends had the Whaley burger (burger with fried egg, pineapple, and beets) and was raving about it. I can't believe how low the prices are. Our food was 12.50 each, which may seem high but for NYC standards and considering the quality of the food, it was worth every penny! Only one waitress so things may be slightly slow, however, you feel like you're in someone's home and there's a great vibe-so you really don't mind waiting a few minutes extra for refills and such. I can't wait to go back and try their breakfast menu. Looks divine!
Posted by Anonymous on 03/21/2008
This place is not what its made out to be. I don't get why people like this place. The food is mediocre, there is little flavor if any. The pasta was bland, which is odd. Pasta is hard to screw up. The service was poor, watiress was cold unattentive uniterested. Plus, it was freezing in there. I went on a cold rainy day but it felt even colder inside. Miserable. It makes me sad when i think about this place. It was truly traumatizing.
Posted by Anonymous on 03/09/2008
To add to my previous review... the Bronte Burger is the best burger I've ever had. It's just amazing. Go eat one. Now.
Posted by matty d on 12/07/2007
I was introduced to Ruby's by my friends who lived on Mulberry street and stumbled on this "hole in the wall". Thank the lord that they stumbled because I have never had a more mouth watering burger then the BRONTE burger. It is the best thing since anything ever. I go there at least once a month if not more, and I have never ordered anything else off the menu besides the Bronte Burger. In fact I have brought friends, family and others here and I do not allow them to order anything else when in my presence. The owner might think im crazy because i do this quite often but seriously thats all I get when i go there. The only thing I vary are the drinks. I have my cousin hooked on this place too and she lives down on Wall Street. If you don't like small little joints like this then don't go. It has tight seating, and youll be sitting at a table with people you don't know but thats the atmosphere and that's what makes it unique. Go down and enjoy this place because I am sure you will go back. This is my number one place to bring out of towners that want some food to remember. Thank you ruby's, and any time you want to open a place a little more up town lets say around 27th and 2nd or 3rd ave please let me know because i will be your first customer. god bless.
Posted by suitesibby on 08/22/2007
My teenage daughter and I thought it looked interesting. (last Sunday). Were we in for a great surprise! The waiter was the best, we split a vegetable panini and it was plenty for lunch. And delicious. My daughter pronounced that Ruby's was extremely cool.It wasn't too crowded, but we were early. We're down in Soho every Sunday morning, and now that I've read about how good the burgers are, I'll try that next week. Thanks for a great lunch!