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Posted by dk on 12/25/2007
This is my first review on here but I felt compelled after my meal at Remedy. My boyfriend and I tried Remedy on Christmas Day. The decor and look were really nice, very spacious and sleek. Waitress was friendly but seemed very unsure of how to handle things. What immediately caught our attention even before ordering was how many tables still had plates on top of them and had not been bussed. We felt like were on an episode of "Kitchen Nightmares". Many customers sitting around waiting for their check OR sending food back because it was the wrong order or there was something wrong with the food. Pretty much everything (very simple orders) my boyfriend and I ordered came out wrong (wrong juice, home fries instead of french fries, VERY burnt toast, cold eggs, etc....) . Waitress attempted to fix problems but overall results were that the food was just not right. Fries were AWFUL, omelette was bland, scrambled eggs edible but not highly recommended (how do you ruin eggs?!). Owner/manager(?) was running around frantically trying to make things run smoother. This place has a lot of potential because of its location and atmosphere (and prices). If they get their act together and get more experienced staff and improve their recipes it would be a very welcome diner in LES as there really aren't any diners nearby. It is Christmas and this place only opened a few days ago, so I will give it another chance, but I will definitely wait a few months before I try again.
Posted by Ann on 12/23/2007
A friend and I decided to have a bite on Saturday night and gave this a try. We ordered a fried calamari and two salads. The calamari arrived quickly and was great. But we waited and waited for our salads and ultimately gave up after an hour. Not only were we waiting for our salads, our glasses of water were never refilled upon numerous requests. Note that the place was not filled to capacity and patrons who were seated after us received their orders prior to ours. Additionally, we did observe at least two patrons returning their dishes to the kitchen. One of the patrons sat at the table behind us and returned a plate of wings which may have been undercooked. The place needs to work on their kitchen output and service.
Posted by Chris on 12/23/2007
Casually strolled into this diner after seeing the grand opening sign while walking down Houston. Seemed like a nice place at first and then we soon began to realize how poor the service was. 1. No one took our order for 10 minutes. 2. We had numerous different waiters, all who seemed not to have any sort of direction as to what they were doing. 3. We had to ASK for water 10 minutes after our order was taken, as if it was out of the question that it was simply provided for us. 4. Then to top it off, we waited 45 minutes for a BLT and a cheeseburger! A table next to us waited so long they asked for their food to go. All this while the restaurant wasn't even crowded. You figure a place that just opened would give a little more of a damn about pleasing their customers, not this place.
Posted by Anonymous on 12/23/2007
Just what the East Village / Lower East side needs. A 24 hour dinner that look like it was transplanted from the UES. Service was poor and staff is extremely inexperienced. The food was average and it didn’t help that it took over 30 minutes for the food to arrive. One major complaint was the home fries; they were served practically raw. I think with time and work Remedy can survive… but let’s hope its sooner rather than later because there are so many better options for food in this area.
Posted by lesnyc on 12/23/2007
We welcome remedy to our neighborhood. We have had their food delivered twice already and both times were very pleased. The food quality is very good. Agree that the delivery service is a bit slow but well worth the wait. A group of us ordered the tuna melt, cobb salad, quesadillas and the pulled pork sandwich, all of which were delicious. One recommendation: Try to minimize environmental waste by not providing plastic utensils unless requested by customer.
Posted by Tom J. on 12/22/2007
To begin, I DO understand that we went to Remedy Diner during their first week in business, but still, their prices on main courses are high enough to be considered those of a full-fledged restaurant with choices on the menu to match so I expected the food and service to be of a higher calibre even though it was their inauguation, so to speak. Descriptions of the items on the menu are very appealing; the food is mediocre, at best. The place is beautiful- you can tell tons of thought and bucks went into the execution of the design...very retro and cool....so the experience was very disheartening in that my group expected a new level of casual dining on the LES. You don't look at this place or their menu and think 'burgers' or 'omelet' despite the word Diner in the name. We expected something much more high end. Sadly we discovered that this won't be our choice when in the mood for a more "upscale" casual dining experience. To make matters worse we had to return three of the four dishes that we ordered, a very bad sign even during opening week. Service of food to the tables was very slow, which we understand isn't unusual for a new place, but it made us wonder if they did ANY run throughs before opening to the general public, I mean they had to know that there was going to be a huge turn out for opening week . I'd wager money that they're trying to iron out kinks on the public's back and quite frankly I feel the prices are too high for that to be the correct mode of operation. A dining experience like this really made us miss a place like Mo Pitkins and continue to crave a place that looks as good as Remedy Diner which can also please the palate as much as the eyes. This place isn't the remedy to cure that want.
Posted by Ramos on 12/20/2007
Food was great. Delivery a little slow, but I will definitely give them another chance. It's a few dollars more than I'm used to spending, but the quality of food makes up for it!