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Posted by anonymous on 04/18/2009
I'm very much a regular at Rachel's for eat-in and take-out. Tonight I called for delivery and was told in a very blase way that there was no delivery. First the woman who answered the phone said, "Oh, sorry, but delivery will take an hour," as if she expected that to end the conversation. When I said that was okay, she put me on hold, then a man came on the phone and said there was no delivery at all. Huh? It's Saturday night, I'm sure they're busy (I assume, as I was given no further explanation), but I'm hungry and they are supposed to deliver. I'm kind of pissed. I definitely felt disrespected and like they could care less. Too bad because the food is actually decent. But maybe they're no longer my favorite Mexican place in the 'hood.
Posted by mellows on 02/18/2009
I've been going to Rachel's since they opened. They have some really nice items on the menu... but I've had sooo many problems with them that it's hard to keep going back. I've been overcharged several times. I've had several delivery orders missing items. I've had them agree to bring the items that were missing, and never show up. I've asked on occasion for no cheese, or no pico, and had the request ignored. And on top of it, I've had the girl argue with me several times when I've mentioned problems. Nothing like being shouted at over the phone when they forget to send your tacos "They were in there, you're lying" It's the little things Rachel, it's the little things. It's too bad really, because they make a nice fish taco. And the vibe is nice there even since they made it more of a sitdown place... But it's so hard to keep giving them my money when older, more traditional spots like Tacos Nuevo Mexico keep their prices low and serve up great stuff without an attitude.
Posted by Allison on 01/19/2009
Rachel's is great if you eat there. The food is cheap, delicious and filling. Delivery is generally slow or nonexistent.
Posted by CJ on 08/24/2008
Rachel's is great when you eat in! The food comes out fast and the servers are always attentive. I live in South Park Slope on 23 rd Street and I have been told numerous times that they will not deliver to me (when it is a weekend and they are busy) but there is no such policy during the week. I was hung-up on a few times last time I called on a Sunday...no good!
Posted by Anonymous on 08/16/2008
This place is wonderful. You get large amounts of food for rock bottom prices. The wait staff is very friendly and they make the guacamole at your table. The food itself is very tasty mexican cusine and all members of my party cleaned their plates. The atmosphere has a great vibe and the place is nicely decorated. On the list of places I will definetely return.
Posted by Anonymous on 07/27/2008
Nice atmosphere and great service, but the food just wasn't good. The salsa had no spice/kick to it whatsoever... I felt like I was just eating a bowl full of diced tomatoes. The guacamole and beans were bland as well... to the point that I couldn't eat them. The one redeeming factor of the whole dinner was the michelada. There are too many other great places in the neighborhood to pay $30 for a few drinks and a bland meal...
Posted by Tasty on 07/20/2008
I've been to San Clemente and this place does a great job of reminding me of that trip. But, more importantly, the food is very good.....Tortillas are the real thing, excellent carnitas tacos, great fish tacos, great mole chicken burrito's.....The service can be less than attentive at times, but then again, I don't go to restaurants to be impressed by smiles and fawned over. I go to eat good food...take out works well..