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Posted by ASL response on 01/19/2008
I'm responding to this because I was your waitress, and I remember your table. Perhaps you've never dined in a restaurant before, but it is customary to order your appetizer and entree at the same time. I did not 'snap' at you when you refused to do so, but rather explained that our entrees take 30 minutes to prepare and so our kitchen expects you to order all at once. Another waiter was sent over since you kept sending me away, and you told him that you needed more time not that you'd already ordered. Once again I went to your table and when you still weren't ready I was told by the host to explain to you that we had another seating in 2 hours time. You'd already been occupying the table for 40 minutes without ordering anything other than wine. Our menu is not designed in 'mezedes'/'small plates' style, as we are not a tapas bar. For that matter, did you really think it was appropriate to eat an appetizer and then have the menu brought again to choose an entree? Where is that done? After all that, you finally submitted your total order- 3 appetizers and 2 entrees for 4 people. Nice. FYI, a normal turnaround time for a table is 2 hours- EVERYWHERE. It's something we're forced to adhere to particularly on a Thurs/Fri/Saturday night. Although YOU may not mind waiting 30 minutes for your food we cant afford to lose the next seating. Your party sat for over 3 hours, staying long after the bill was paid and everything cleared away. Please understand, a restaurant is a business like any other and we maximize profits by turning tables. As for being seated by the door, there's nothing a server can do about where the host seats a table. If you dont like where you are, ask the host/maitre d' to be moved. Our curtain cant be "closed" because people are walking through every 2 minutes- when you left it was nearing the end of the night so foot traffic was no longer as much of an issue. Short of standing behind your table all night and holding it closed myself, there was nothing I could do- which is exactly what I told you- that I was sorry, but nothing effective could really be done. But yes, "blast the waitress" for things beyond her control, that's absolutely the appropriate response. You obviously have no idea what it's like to work in (or perhaps even go to) a busy restaurant, and it seems you may have confused the word 'server' with the word 'servant'- regardless, we're terribly sorry you wont be returning.
Posted by ASL on 01/17/2008
This was my second time at Pylos and my last. I agree completely with the other reviewers on this site regarding the poor quality of the service. The waitress came over to take our order and we told her we planned to order 4 small plates to share and after we would order another combination of appetizers and entrees. She snapped that it takes 30 minutes to get our food once we order. We told her we had no problem waiting and order the first few dishes. She gave us a look and left. Another male waiter came over and asked to take our order. I explained to him we already did. Our original waitress came back and snapped that they need the table in 2 hours and that we need to order everything now. Look, I understand restaurants have seatings but they were extremely rude. Places that focus on small dishes to share should understand people like to order throughout the meal. Also, our table was close by the door and I asked the waitress if they could please close the curtain because there was a bad draft. She told me it couldn't be done (although as we got up it was closed). The food was good, but no dish stood out. I like the atmosphere in the restaurant, but couldn't wait to leave after the ordeal. Frankly, if it wasn't for the fact that we were with friends I probably would have blasted the waitress at the end of the meal.
Posted by anon14 on 01/07/2008
I've really enjoyed Pylos the 3 times I've eaten there, except for one thing: the host or hostess they act as if they could care less that you're dining there. Also, the last two times I ate there, it took over 30 minutes for our entrees to arrive after our appetizers had been cleared. Maybe they would be able to offer more tables and reservations if it didn't take so long.
Posted by eater outer on 12/13/2007
ive eaten here before and the food is ok, my wife likes it so she made plans with 2 other couples for sat night. This is possibly the dumbest thing i have ever heard a rest. doing...we are 6 people and they require that we spend $25 per person not including alcohol...You know...maybe ill order 25 worth maybe 55 worth i dont know...All i know is that Im making a reservaton to bring my friends and enjoy a night out at your establishment and this is no way to say thank you for supporting our business...besides if you want to put a minimum then why would exclude alcohol?? that just seems to me as extremely unappreciative. As the other poster said, there are other places to eat and this is the last time for me...good work pylos
Posted by Anonymous on 11/14/2007
The rudest and most unaccommodating staff ever. Forget ever trying to get a reservation here. They never have any. The food when we finally waited was so-so and the staff was un-friendly. It was over priced and underwhelming. THere's a ton of great places to eat at in the East Village - this isn't one of them.
Posted by East Side Foodie on 06/07/2007
A great place to go for fab Greek food in the east village. Excellent food, outstanding wait staff, but watch your clock because it you linger with your coffee or dessert, you'll be asked to leave your table and stand at the bar. I couldn't believe it, but the woman who was working the door actually asked us to get up from our table so someone else could have it. We had to have only been there an hour and a half before we got our "request" to leave. Should have realized they turn their tables around very quickly when they cleared our dessert plates before we were finished eating. My dining partner litterally had to take her last bite as the busboy was holding her plate. When asked to put the plates down because we weren't finished, he just shook his head "no" - meaning management wanted the table. This was a business dinner and turned out to be quite embarrassing for me. I won't be back.
Posted by Marjorie on 05/21/2007
Delicious, authentic Greek - especially appetizers. Finally, a Greek salad without lettuce! That's how it's served in Greece and how it's served here - feta cheese, tomatoes and cucumbers w/ lots of warm pita bread for dipping. Wonderful selection of Greek wines and a fabulous open kitchen communal table area, although I prefer the front of the house for dining. Hopefully during the warmer summer months, the air conditioning will work better -- that was our only complaint, especially sitting in the back area. Much cooler out front .