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Midtown West >
Pongsri Thai Restaurant
Posted by Melissa on 03/19/2009
Would you like to be charged three times for your meal? If so, Pongsri is the place for you because that is exactly what happened to me. I could tell the waiter was up to no good when he ignored the fact that my lunch friend had already paid his portion of the bill and tried to slip my friend’s order onto my bill. I caught the error and after speaking to the waiter at length, he finally realized that my friend’s portion was indeed already paid. When the new check came, it looked ok since it only had my order. That afternoon, I checked with my bank and saw that the waiter had charged my card 3 separate times. only one charge had the amount of my meal. Infact for a $22 lunch, including my friend’s lunch, the 3 charges totaled almost $50! Right away I went back to the restaurant to speak with the manager and have the wrong charges taken off of my bill. the manager turned out to be the waiter who had served me! He looked the other way like I wasn’t even there while I tried to explain what had happened. When the manager saw I was really upset, he begged me not to report the incident to the bank and that he would "look into it." Do you really think I trust him after what happened? Yeah right.
Posted by John on 01/09/2009
This is simply the best Thai restaurant in Manhattan. The food is excellent and the majority of it is cooked to your particular spice rating ( from mild up to Thai hot & Spicy ). On my last visit I tried the "Jewels On The Beach". I have never seen so much seafood in one meal, Mussells, Squid, Giant Prawns and Amazingly huge Scallops, all cooked to perfection. The food is excellent, the staff are pleasant and attentive, in short this is a MUST visit restaurant if you are in Manhattan.
Posted by Anonymous on 11/14/2008
I've been coming here for years and have never been disappointed. the staff is very attentive and takes the time to remember their repeat customers. I just got back from lunch and all i have to say is YUMMY!
Posted by Anonymous on 10/29/2008
the food is good for the price especially the lunch specials but the service is very bad, so don't expect a great customer service experience when you go there !
Posted by hatedit on 09/30/2008
if you go in for takeout, expect the woman in the back, when she gets around to acknowledging you, to ask you with a straight face if you would mind waiting a half an hour for your food. when you explain that that makes no sense, she tells you can go. the managers don't seem to understand that this is a terrible policy for retaining customers, they are so overstuffed with people and getting them in and out. sometimes when you call on the phone, the lady asks you if you would mind waiting an hour for your order. it's up to you, the food's sort of lousy, but it's better than most thai in the area.
Posted by Liz on 09/16/2008
Worked across the street from here for four yrs. The service is usually not good the servers don't listen to you because they want you in & out. The food is ok for the $, but not an enjoyable experience overall.
Posted by Chyna on 06/06/2008
I just feel the food could have had more zest. I like Thai becuase of the use of basil and cilantro in their foods. My spicy rice consisted of just eggs, chicken and rice sprinkled with a few scallions. It had no taste whatsoever. It's the first time I had to use Duck and Soy sauce to give Thai food flavor. Very sad. : - ( I was looking forward to a GREAT THAI LUNCH.