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Upper East Side >
Posted by h.a.m. on 07/26/2014
This is a great deli. And that's what it is-' a deli. So don't compare it to a french restaurant Blinzes v. Good. corned beef pastrami v. Good. Matzo ball soup..can't be beat. Service good enough. I saw a celebrety there twice from the old days. Go there, you'll be treated right. Harold A Moody
Posted by Z. Moss on 12/19/2011
A poor experience. Ever try an open faced reuben sandwhich that's 2 hours old? I would chalk it up to simply a green delivery guy, but the customer service I got from the other end of the phone just made the bad food even worse. At 20 minutes past the estimated the delivery time I called the restaurant to make sure everything was ok. I was told to be patient, so that's what I did. At an hr passed the delivery time I finally got a call from the restaurant asking me why I wasn't home. I told them that they should notice that IN CAPS I wrote clearly the name of my wine shop, not an apartment. The woman at the other end of the phone sounded annoyed with me as if I should be asking to much to receive a delivery while at work. I did finally receive my order, but it's better used as a door stop than sustenance. I called to see if I could get any explanation/sympathy. Just a sincere apology would have been nice. Instead I got a patronizing cardboard cut out of an apology from the same stale receptionist. To whoever owns/runs PJ Bernstein, I want you to know this: I am sympathetic to what you do. I have managed restaurants and currently manage a wine shop. Our jobs are difficult because more often than not, what we really manage are people's personalities and emotions. That being said, you have obviously dropped the ball because you've earned yourself one seriously dissatisfied customer. Be sure to read this review on Yelp, Google, and Seamless.
Posted by anonymous on 08/18/2011
everyone should stop complaining- its the best food- and the man that answers the phone is LOVELY! you get what you pay for...
Posted by JR on 08/13/2011
I have been ordering for year's and love their chicken in the pot (although a bit salty) as well as their meats, blintzes but the person usually taking the orders over the phone has a very poor attitude. I put up with it but, unless he is the owner, the owner should get someone else!
Posted by THE LOST CUSTOMER on 01/16/2011
I wanted to order a delivery - the person on the telephone was very nasty. We order food delivery at least 3 times a week, and this was the worst ordering experience I have ever had. It is not the first time we ordered from them but it will be the last. Someone needs to open another deli on the upper east side, they will make a fortune.
Posted by Anonymous on 03/20/2010
Best chicken/matzoh bowl soup out there. Definitely expensive but worth it !
Posted by UESR on 10/30/2009
Best soup in manhattan. may be overpriced but it's worth it.