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My companies office recently moved to Chelsea from the East Village home to one of the city's Mamouns. Now, I understand that competing with Mamouns on both quality and price is hard to do for any respectable restaurant owner but this Pita Grill failed on both fronts. I ordered their Lamb Gyro which is described as "Marinated and roasted leg of lamb with citrus, fresh herbs and roasted onions, tomatoes and pickled turnips with a choice of classic tahini or citrus garlic sauce." I went with the tahini sauce. Though I should have taken the fact that they are charging $8.75 of this sandwich as a clue, I thought perhaps I would be pleasantly surprised and went with it. Big mistake! This sandwich isn't worth $1 as I would have had a much more enjoyable time eating a day-old, microwaved burger! The pita consisted of 65% Pita Bread, 20% wilted lettuce, 10% overly cooked, hard, burnt, bland lamb meat and 5% everything else. As for the tahini sauce, it might as well have been water for all I know as there was perhaps a drop in the entire pita and the taste of the burnt meat overpowered it one-hundred fold. Aside from the massive chunk of fat they placed at the bottom of my Pita (oh yay!), the meat was so overcooked it literally crunched when I bit into it. I've literally had an easier time chewing on beef jerky. As for the "citrus and fresh herbs," perhaps they were referring to the air-fresheners being used because there was absolutely no seasoning on the meat...that or perhaps it all burnt away. Nonetheless, I will never eat at this or any other Pita Grill again. How I wish I came here to read other user reviews first.

a $10 lamb gyro in a pita-- had to be frozen meat- not good at all. but no one is ever in here, so I should've know better. Just wanted to try it- b/c I walk by it all the time. pretty disappointing. much better options out there for less. I didn't know it was a chain either.

Food is great. However, the person who took your order over the phone would give you a "I don't care if I don't do business with you" attitude. I made the second call just to make a tiny changes on my order. That guy asked, "Are you sure? Positive? Final change?" "Amazing" attitude to do business. I will never order from there again. never.

I'm just honestly puzzled by this place. The falafel has the consistency of oatmeal, is flavorless, and is far more expensive than similar places. It serves, without question, the worst falafel I have ever had, including the street vendor two blocks away who sells his for a third of the price. And they take a long time to make it, too. Been there twice now (had to give it a second chance) and will not be there a third time.

We used to go to Pita Grill off and on when we wanted good, healthy food. We knew it would cost a little more than the hole-in-the-wall places, but it was worth it for the fresh ingredients. Today we decided to stop at the location in Chelsea and found (1) a changed menu; (2) even higher prices than before; and (3) subpar service. My falafel sandwich looked and tasted like cardboard. My husband's Thai chicken sandwich was small and about the same quality as a frozen entree in a pita. My water (a small) was $2.00, bringing our total bill to almost $20.00. I can't think of the last time I took back food and asked for a refund, but I did today. Pita Grill used to be worth it, even with the higher prices, but no more. This is the last time we'll ever visit it.

It's great food. Although it's not as "authentic" a falafel place as the hole in the shack places further downtown, the food is great and the service is wonderful. I love the Fish Tacos, the falafels, and the Sweet Potato Fries.