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Upper West Side >
Posted by healthyeater on 06/13/2010
I have been there four or five times times. Each time was a complete disaster with respect to the service. I will not be back until i get confirmation from friends/online reviewers that service has improved. Waiting forever for a menu, waiting endlessly for the waiter to come over to order, waiting an extended period of time for a salad (note: nothing is being cooked in the salad) to arrive, waiting to get the bill, waiting for the water - this is all problematic. The number of staff is not the problem. There are plenty of staff- they just need to do their job. Also, i have been there when it is not busy- still doesn't matter- the service still was inadequate. My theory is that there are a lack of other alternatives for vegetarians in the area so people will put up with a lot. What i think management underestimates is that there is a point where people will say its not worth it. I reached that point. Btw, their food is awesome- fresh and tasty.
Posted by Katie on 06/07/2010
I eat out frequently at health food restaurants. The decor, ambiance, logo are the only good aspects of this restaurant. The fried seitan sandwich has so much bread, you essentially taste nothing but bread. If you opened up the bread and tasted the seitan, it's actually quite good. It's crispy and has good flavor. But the bread is too thick, doughy, etc. The vegetable pizza was ok but the mushroom pizza was not edible. The ceaser salad was decent. Worse than the sandwich is the service. It took 35 minutes for my husband's sandwich to arrive. It took 30 minutes for my salad to arrive. 30 minutes? In the middle of the day when there weren't even that many people in the restaurant. We tried this place when it opened and waited 90 minutes. Gave them a second chance last month. Last week gave them a third chance and they screwed it up yet again.
Posted by anonymous on 05/11/2010
I kept coming back here because the food is so amazing. The service however, is stopping me from returning. Every time I go there it gets worse and worse. The last time we ate there, we waited about 40 minutes after ordering and the server came out with ONLY one dish. I ordered the buckwheat salad and was only then told that they did not have any buckwheat. They literally brought over a piping hot dish of food that my wife ordered and told me they didn't have any food for me. They weren't kidding! The staff needs to communicate with each other and its customers. If you are out of a dish, inform your customer asap. Don't expect one person to starve and watch the other eat. I won't be back to Peacefood. If you decide to go, I recommend bringing your own sandwich as back up.
Posted by anonymous on 05/10/2010
This place definitely has an awesome menu. We ordered the pan-seared dumplings, pumpkin sandwich, and a soy cutlet from the specials menu. All were absolutely delicious. Our waiter was really nice and gave us some recommendations which were great. However, we noticed that people who had sat down a while after we had were getting their food first. The wait for our food was almost half an hour, and though several waiters went into the kitchen to see where our food was, we continued to wait. Luckily the food was worth it, but we would have loved some quicker service! If you want some delicious, feel-good vegan food and nice but slow waiters, this is the place.
Posted by UWS Resident on 05/07/2010
I've started going to Peacefood about three times a week for the past month. I work from home and like to get out for lunch and the food is amazing. But the employees are unpleasant. There is a sense of entitlement and that we, the customers, are lucky to be eating there. Just today a woman at the register, who I have interacted with many times, was beyond rude and actually mocked me when I was walking out. Really? That's okay? I've placed carry out orders many times and have watched the staff sit around and gossip while my food is sitting right behind them. And to ask them to get it is as if I was an idiot who should back off. I'm a reasonable person. I've been a server before. But this is unbelievable. After today, I won't be going back.
Posted by fooddude on 05/02/2010
The food is wonderful- flavorful, fresh, interesting, plentiful etc. I highly recomend the asian salad and chickpea fries- nothing short of amazing. The service is the problem- there is no service. The staff is truly in their own world. Waiting for menus, waiting for your food, waiting for water refills, waiting for your check, waiting, waiting, waiting- is all par for the course. What's bazaar is on the face this place at times seems ridicuoulsy overstaffed. You would think just do to the high number of staff, they could serve you in a timely fashion - not so. In summary, i love the food. I am going to give this place one more chance on the service.....if not I there are other choices in the area.
Posted by anonymous on 04/25/2010
I've been to Peacefood a few times and the food is great but the service is terrible. The employees are nice people but are extremely disorganized and flakey. It's hard to get someone's attention to get a table or to take your order for carry out. If you sit down on your own, good luck, they won't notice you for a while even if you're trying to flag someone down. I went there to get a juice this afternoon but left without ordering because it would have taken forever. The woman at the counter was more focused on taking carry out orders by phone and making the walk in customers wait. The other woman at the counter completely ignored everyone. Various other staff members were milling around in the background in slow motion. Still, the owner seems to be around frequently and is very warm and friendly. The food is pretty good. I've had the french horn mushroom panini (good, served on a nice homemade focaccia but the wilted arugala was a bit stringy, would order again though) the tempeh sandwich (good but below expectations, thought the tempeh would have been more flavorful and crisp), the cesar salad (great salad but a bit overpriced for what you get, not enough for a meal), a dinner special called the soy cutlet which was like a chicken parmesean style dish that was served with pasta and veggies (AMAZING and totally worth the price and wait - I let a non-veg friend of mine try it and he raved about it...was shocked to learn it was vegan. It should be on the regular menu. He had the chili with corn bread entree special which was also great, he was very satisfied with the meal as well), and the raw key lime pie (pretty good, would have liked a bit more tart lime flavor to come through). Overall I consider it a nice vegan addition to the neighborhood. I will keep going in hopes that they can pull it together and improve the service.