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Posted by Anonymous on 06/07/2013
Parm screwed up our delivery order today. Asked for four sandwiches, got two, one of which we didn't order. Called to rectify. Parm sent us the missing three sandwiches, threw in a coffee cake, told us to enjoy the extra one, and comped us the entire cost of our delivery. Now that's how a service-oriented business fixes a problem. Oh, and the food is great.
Posted by Anna on 10/20/2012
I rarely write a review abt a restaurant however I went to parm yesterday and the food was just ok. I got the chicken parm and I feel it could have been better. First the chicken was way too hot it almost burn my mouth and they put the hot chicken on a cold regular bun. It was soggy. I also had the baked ziti which was burnt and salty. Not going to go back there. I m sure I can get a way better chicken parm elsewhere
Posted by Saumil M. on 08/27/2012
My girlfriend and I ordered the Chicken Parm Platter ($17) and received a small cutlet (half the size of any cutlet in Little Italy) with some salad on the plate. Also ordered the Parm on a roll ($9) and the chicken was the same size (much better value). So essentially we paid $8 more for the platter and the only difference was a tiny portion of salad. Doesn't add up! Maybe the quantity of chicken on the platter was a mistake. I'd like to give the benefit of doubt here. Also a glass of the house red wine was $12. Sorry but that is ridiculous! Should be more like $8 or $9 max. Additionally, there was cheap quality grated Parmesan cheese (the kind that looks like it came out of a shaker that you keep in your fridge) sprinkled all over the cutlet on the platter as well as on the sandwich. A true chicken parm (derived from Parmiciana in Sicilian and not Parmesan or Parmigiano cheese) should have just mozzarella cheese melted on top - and no grated parmesan cheese on top of the mozzarella. If you are going to use Parmesan cheese then just use that only. Also make sure to mention on the menu that you are sprinkling parmesan cheese so those who don't want it can specify. If Chicken Parm is your main attraction, then do it right! Other than the Quantity/Cost and the Parmesan cheese issue, the quality of the cooking was very good. I'd go back but won't order an overpriced house wine and will be sure to ask for no grated parmesan.
Posted by Collin on 08/23/2012
Great food. The ziti is unimaginably delicious. I don't get the complaints. The prices are pretty spot-on with NYC prices, the place was charming. A bit crowded, but it's an NYC joint, makes sense. The food was fast and the waitress that served me was on top of filling my glass with water perfectly. I'd send people here as one of my first choices of recommendation.
Posted by anonymous on 05/31/2012
I had been hearing left and right about how Parm was the new Meatball Shop. Well, the Meatball Shop it is not. We tried the eggplant, chicken and meatball kinds. The zitti was cold and the salad was some lettuce in a vinegar dressing. The parm I make at home is 100 times better and I don't have to wait 1:45 to eat it!
Posted by Robert Wizdus on 05/18/2012
The chicken parm was decent, but way overpriced; it was so small (I got the roll) that I actually laughed out loud when brought to me. And the atmosphere? Let's just say that it seemed like every mid-20s, unshaven hipster was there overly enjoying their teeny sandwiches (to each his own). Do yourself a favor and avoid this place if you're hungry. This is NYC, there are dozens of places that have just as good and much larger sandwiches.
Posted by adam on 03/29/2012
I went to Parm because I read that their chicken parm sandwich was great, and it is. Their service on the other hand, was probably the poorest I've encountered. The guy who took my order was one of the rudest people I've come into contact with in a restaurant. When I told him I wanted a chicken parm sandwich he told me it would take 30 minutes which seemed absurd since there weren't that many people there. I told him I could wait and he rung me up for the hero instead of the smaller sandwich which I ordered. When I told him I wanted the roll, not the hero, he told me that I said 'hero,' not 'roll.' I almost started laughing because I know what I said. He seemed aggravated that he had to ring me up twice. 10 minutes later my chicken parm sandwich was ready, even though he said it would take half an hour. Its almost like they don't want people to order food. I watched this guy be rude to almost every person who walked in the place. Who owns this place that they let the people who are supposed to be providing service act this way? As good as the sandwich was, I will never go back to Parm.