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Upper East Side >
Posted by Anonymous on 07/09/2013
Great food. Cozy in restaurant .. and polite when order online. Great neighborhood place.
Posted by Erika on 06/11/2013
Ordered from here several times and loved it, but recently tried to order and the guy answering was rude and said they don't deliver to our area. We are 5 blocks away. Very rude. Won't call again. Sounds like this guy is costing them a lot of business by the looks of their reviews.
Posted by AJ on 05/28/2013
Let me start of by saying that I used to love this restaurant. I have ordered multiple times from here and even dined here. But off late this place has become disappointing. My most recent order experience, thrice in a row, have been extremely poor. First of all, the new guy on the phone is rude. Second, each time we have recently ordered from this place, the food delivered was completely wrong. On calling back the restaurant, they were completely unapologetic and rude. Third, the delivery takes super long - over an hour sometimes for a simple order such as pasta and chicken. All in, I highly recommend not ordering from this place. Dine-in experience may be better, but am not going there any time soon.
Posted by Jim on 04/14/2013
Food took over an hour and a half to get to me. I even called them after an hour of waiting and would have gone the 10 blocks to pick it up...but when I called they told me it was on its way. Another 40 minutes and was I call the second time the food came. After including a $2.00 tip (on a $10.00 burger) the delivery guy actually asked me where his tip was. Not worth the wait time
Posted by carrie on 03/03/2012
The food at Ottomanelli's Cafe is excellent. The staff, however, is downright rude (regularly so), whether you are eating at the restaurant or ordering delivery. If the service was as great as the food, this would be a stand-out restaurant on the Upper East Side.
Posted by Michele on 02/26/2012
I have ordered from Ottomanelli's multiple times. Today, when I placed my order, the woman answering the phone was extremely rude! I called back after she hung up on me to indicate that I needed to pay with a credit card and she stated, "You should have stated that at the start of the call!". Really? It's admittedly a deterrent from ordering from there again in the future. Obviously, customers and how they are treated are not valued. In the restaurant's defense, the food is way better than the service.
Posted by MAESTRO on 01/29/2012
We are regulars at Ottomanelli's. They can make a good steak, properly cooked, and a nice, not overpriced, salmon. Service is good, as is the garlic bread, and they will serve the bottle of wine you brought in with you. Nothing fancy, just good food and low prices. Worth a try.