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Village/ W Village >
Posted by Ex-diner on 12/20/2008
I used to eat here a lot and order for takeout. The service has gone way downhill in the restaurant and the takeout is useless now. I have ordered from here many times and they have my phone number on file. But I had a bad experience a couple months ago and stopped spending so much money here. I tried again tonight. It's saturday night, 7:30 pm. I was going to order for about 6 of us and would have bought a lot of food. I was rudely greeted and put on hold for 5 minutes. Thats a long time on the phone. I tried calling back. Same thing. We will never order from there again, and I won't be setting foot in the restaurant again. It's mind boggling because I am one of the people who frequents this overpriced restaurant because I like the good. No more.
Posted by Marnie on 12/17/2008
My husband and I have eaten at Otto many times. Our best experiences have been eating at the bar. The bartenders are knowledgable, the bar crowd fun and the food just seems to taste better there. Scoring two seats next to each other can be tricky - come early. Out of town guests have ranked the Otto bar dinner their most enjoyable of their trip.
Posted by Anonymous on 12/15/2008
i went here with friends one night & it was great that we had reservations, otherwise we wouldve waited an hour or so on a thursday night, but that wouldve been fine because the bar is large & the wine is delicious. All of our dishes were great (3 of us got pasta dishes, one got a salad & antipasti), & pretty reasonably priced. We all LOVED the ambiance. The one negative thing about this place is that the waitress seemed to really want to turn the table over a little too desperately. This was annoying, but on the whole, great food, great atmosphere, wonderful place. Just make sure to have a reservation.
Posted by Name on 12/11/2008
Was there recently with some friends and after we were seated, given bread and water, we were completely ignored. After about 12 minutes I went and tracked down someone to help us. A couple of minutes later the waitress showed up and was trying to rush us through placing our order. It was a busy night, not a mad weekend busy night, but this was just a bit rude. Now, she was knowledgeable and was able to help us out and made some good suggestions. Later we had to ask someone else for another bottle of wine and only saw her once during the meal. It just seemed very unorganized or understaffed. Maybe both? The food was very good (excellent cheese plate, wonderful and fresh very thin crust pizzas) and the wine selection is overwhelming! I would definitely like to try this place again maybe late afternoon or another less busy time. Can't imagine what a nightmare it must be on the weekend.
Posted by gail444 on 12/01/2008
This place can be good if you know what to order and what to avoid. I have been here a few times and know to avoid the pizza and pasta. The vegetables are good - the ones that you can order for $4 each. The daily bruschetta is very good (especially on Saturday) and the salads are nice. I tried the cheese for the first time and was not crazy for any of them but went crazy over the brandied cherries that come on the side! And, of course, this place does have the best gelato in town - in terms of flavor and selection of interesting flavors.
Posted by Anonymous on 11/02/2008
Agree with an earlier review - this would be a great place for some wine and cheese after work. The cheese selection and the honey / apricots / cherries was very good. Pizza and pasta were distinctly average. Pasta dry and boring. I don't know about the person from NYC who wrote another of the reviews who claimed this was the best pizza they'd ever eaten. Have you just been let out of prison? For christ's sake, you can get better pizza in the UK which is saying something.
Posted by Extremely Disappointed! on 10/23/2008
We were told it would be a 45 minute wait. We should have left right then but decided to stick it out at the bar. an hour and a half later...we are seated at a table. So I'm thinking "it's going to be worth the wait" wrong! We ordered some cheeses, prosciutto and olives that were very good. I was happily enjoying for about 5 minutes when my pizza came. I told the waiter I was not finished with the cheese, prosciutto, and olives and wanted to finish them. He either didn't hear me or didn't care because he just took my plate and placed my pizza in front of me. There was no room on the table to put it elsewhere and he brought it out way too early. The pizza was nothing special and I would have rather finished the cheeses, prosciutto and olives i ordered with my wine. After waiting for over an hour you would think the wait staff would let us enjoy our meals instead off rushing us out and clearing the table before we even finished. This was one of the most disappointing experiences I have had at a restaurant in a long time.