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Village/ W Village >
Posted by Rob on 01/04/2009
With a name like Mario Batali, we would have expected a high standard of both food and service...and were we disappointed, most notably with the most horrendous service we've had in NYC in a long time! Our waiter took our order...and admittedly was helpful at the time...but was never heard or seen from again other than to throw our dessert menus at us (without a word) and later to drop the bill on our table (again without a word). The bus boys were lovely as were the service managers who were present in the room throughout the night and thankfully brought us our wine after we pointed out that our appetizers had already been served. The same service manager also did the waiter's job when she took our dessert order and was the only one to ask if there were anything we needed. The waiter came back once at the end of the meal to pick up our credit card and, when we had not yet put down our card, dropped the bill back on the table (yep, AGAIN without a word) and walked away. With unforgettable food and rude service, I do not intend to return other than to possibly have wine at the bar. Given the many restaurant options in NYC, the unforgettable food lackluster service, and current recession, hopefully Mr. Batali will note of this apparent trend before the restaurant goes down hill any further. Yes, Otto does set itself apart, but not in a good way.
Posted by Anonymous on 12/31/2008
Without a doubt, I won't be returning to eat here. The atmosphere feels almost like a food factory, where the individual does not matter. Seating was tight and service was incredibly slow. It took us 15 mitutes to be seated, even though our party had reservations. Bread is cold and so hard you need a jack-hammer to gnaw through it. The menu is limited and poultry is a no-go at this wannabe-swanky locale. We were seated for 15 minutes before our waiter took drink orders. We had to wait 45 more minutes for our food. Both in bringing us dinner and dessert, the waiter seemed rushed and made no effort to TRUTHFULLY answer our questions. Our table wound up with a truckload of gellato (11 large servings) when we agreed that he'd bring out "a few" to sample. Our waiter did not give us the time of day did not bring out a menu so that we could order the gellato that suited our tastes and did not offer to take back the two gellato that literally tasted like cod liver oil and grandma's home remedy to treat the flu. With all of the great NYC dining options out there, it is a shame I would up here.
Posted by Ex-diner on 12/20/2008
I used to eat here a lot and order for takeout. The service has gone way downhill in the restaurant and the takeout is useless now. I have ordered from here many times and they have my phone number on file. But I had a bad experience a couple months ago and stopped spending so much money here. I tried again tonight. It's saturday night, 7:30 pm. I was going to order for about 6 of us and would have bought a lot of food. I was rudely greeted and put on hold for 5 minutes. Thats a long time on the phone. I tried calling back. Same thing. We will never order from there again, and I won't be setting foot in the restaurant again. It's mind boggling because I am one of the people who frequents this overpriced restaurant because I like the good. No more.
Posted by Marnie on 12/17/2008
My husband and I have eaten at Otto many times. Our best experiences have been eating at the bar. The bartenders are knowledgable, the bar crowd fun and the food just seems to taste better there. Scoring two seats next to each other can be tricky - come early. Out of town guests have ranked the Otto bar dinner their most enjoyable of their trip.
Posted by Anonymous on 12/15/2008
i went here with friends one night & it was great that we had reservations, otherwise we wouldve waited an hour or so on a thursday night, but that wouldve been fine because the bar is large & the wine is delicious. All of our dishes were great (3 of us got pasta dishes, one got a salad & antipasti), & pretty reasonably priced. We all LOVED the ambiance. The one negative thing about this place is that the waitress seemed to really want to turn the table over a little too desperately. This was annoying, but on the whole, great food, great atmosphere, wonderful place. Just make sure to have a reservation.
Posted by Name on 12/11/2008
Was there recently with some friends and after we were seated, given bread and water, we were completely ignored. After about 12 minutes I went and tracked down someone to help us. A couple of minutes later the waitress showed up and was trying to rush us through placing our order. It was a busy night, not a mad weekend busy night, but this was just a bit rude. Now, she was knowledgeable and was able to help us out and made some good suggestions. Later we had to ask someone else for another bottle of wine and only saw her once during the meal. It just seemed very unorganized or understaffed. Maybe both? The food was very good (excellent cheese plate, wonderful and fresh very thin crust pizzas) and the wine selection is overwhelming! I would definitely like to try this place again maybe late afternoon or another less busy time. Can't imagine what a nightmare it must be on the weekend.
Posted by gail444 on 12/01/2008
This place can be good if you know what to order and what to avoid. I have been here a few times and know to avoid the pizza and pasta. The vegetables are good - the ones that you can order for $4 each. The daily bruschetta is very good (especially on Saturday) and the salads are nice. I tried the cheese for the first time and was not crazy for any of them but went crazy over the brandied cherries that come on the side! And, of course, this place does have the best gelato in town - in terms of flavor and selection of interesting flavors.